Become a key asset as an Enterprise Customer Success Manager for Dozuki. Leverage your expertise in technology and client management to enhance customer experiences in manufacturing.

In this pivotal role at Dozuki, you will lead strategies to maximize customer satisfaction and retention. With a focus on building robust relationships, you will assess customer health, execute tailored success plans, and provide feedback to the product team. Your initiative drives the value of our connected worker software for clients.

Key Responsibilities:
• Manage customer inquiries and escalate issues
• Conduct quarterly business reviews with clients
• Develop customer success strategies tailored to needs
• Track key success metrics and provide updates
• Gather feedback for continuous product improvement

Requirements:
• 7+ years in customer success management
• Experience leading customer-facing teams
• Knowledge of manufacturing industry a plus
• Excellent communication and problem-solving skills
• Ability to travel domestically up to 25%

Harness your experience in customer success to make a significant impact at Dozuki.
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📌 Dozuki Enterprise Customer Success Role (New Brunswick)
🏢 Dozuki
📍 New Brunswick