Lead IT service delivery in underwriting, focusing on operational excellence and digital transformation. Drive modernization efforts using data and AI in a collaborative, hybrid workplace.

As the Director of IT Service Delivery, you will manage significant programs, ensuring technological advancements align with business goals. This role requires profound expertise in improving efficiency through innovative delivery models and maintaining strong partnerships with vendors and stakeholders. Your strategic insight will be critical in implementing solutions that enhance product delivery and customer satisfaction.

Key Responsibilities:
• Translate business priorities into actionable technology roadmaps
• Optimize collaborative practices through Fusion Teams




• Monitor performance metrics to identify operational bottlenecks
• Define an AI roadmap for automation and quality
• Manage IT vendors for committed deliverables

Requirements:
• Over 15 years of relevant IT experience
• Bachelor’s degree in a technology-related discipline
• Proven leadership in technology transformations
• Strong analytical and decision-making abilities
• Ability to communicate fluently in French and English

Drive IT service excellence and innovation as you shape the future of technology delivery.
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📌 Director of IT Delivery - Underwriting Focus (Quebec City)
🏢 iA Financial Group (Industrial Alliance)
📍 Quebec City