Technical Lead (Remote, Any Province, CA)

About Us

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we are the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology, andexpertiseare designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for atechnical leadto join our team and drive the development ofour AI-driven applications.

Job Summary

Weare seeking a Lead Engineer with a strong AI/ML engineering focus to join our growing AI team. You will design, build, and deploy production-grade AI-driven applications from intelligent agentsto RAG integrations into productivity SaaS tooptimizedheadless services andDataBases. Working closely with machine learning engineers, cloud engineers, product managers, and UX/UI designers, you will bring AISaaSfrom prototype to production, ensuring our applications are robust, performant, and secure.

This role requires strong programming skills in Python (FastAPI), hands-on experience with AI/LLMresponse API, MCP tool calling, and practical knowledge of working with large language models. You should be comfortable working in a fast-paced, agile workplace where priorities mayshift, andbe willing to own problems end-to-end.

Primary Job Responsibilities

- Lead a diverse, inclusive, high-performing engineering team

- Build systems and tools that increase our deployment velocity and help develop our technical roadmap and prioritization

- Contribute meaningful amounts ofclean, efficient, tested, and scalable code

- Ensure projects are on track, your team isutilizedeffectively, and core engineering needs are continuously addressed

- Communicate well with other engineering or product teams, take responsibility in broadcasting information internally (documentation) or externally (all hands, demos)

- Collaborating withdata, ML, andDevOpsengineers





- Build andoptimizeRAG (Retrieval-Augmented Generation) pipelines for intelligent document retrieval and conversational AI

- Develop andintegrate agentic workflows usingLangGraphandLangChainfor multi-step reasoning and tool use

- Integrate and orchestrate large language models (Claude, OpenAI GPT) into production systems, including prompt engineering, model selection, and output evaluation

- Develop scalable, well-documented RESTful APIs for seamless front-end and back-end communication

- Collaborating with UX/UI designers in Figma

- Ensuring the securityand performance of the applications server-side logic

- Troubleshooting and debugging issues tooptimizethe application's functionality

- Developing APIs for seamless front-endback-end communication

- Keepingup-to-datewith industry trends and emerging technologies

- Monitoring application performanceand usage

- Keeping up-to-date with industry trends and emerging technologies

- Monitoring application performance and usage

Experience:

- Minimum of 5 years of experience insoftware development, with a focus onJavaScript frameworks and web applications

- Provenexpertiseinscalableweb application with modern frameworks

- Used to work in an Agile environment

Skills/Abilities/Knowledge

- Strong programming skills in Python

- Proficiencyin one or more back-end frameworks: Fast API

- Proficient in Vue.JS (preferred) or React

- Experience with Gitand its CI/CD tools

- A continuous learning mindset to stayup-to-datewith evolving weband cloudtechnologies

- Strong knowledge of database management systems (e.g., MySQL, PostgreSQL, and MongoDB)





- Understanding of server-side architecture and RESTful APIs

- Troubleshooting and debugging skills

- Familiarity with cloud computing platforms (e.g., AWS and Azure)

- Familiarity with security best practices

- Familiarity with Machine Learning model training and inference, especially LLMs

- Familiarity withagenticworkflows and automation

- Familiarity with Machine Learning model training and inference, especially LLMs

Leadership

- Experienced in collaborating with cross-functional teams to ensure that reliability and scalability are considered in the design and development of new systems and tools

- Willingtoownimportant problemsend-to-end, butalso have good delegation skillsand arewilling to pick up whatever knowledgeyou'remissing to get the job done.

- Excited to do hands-on technical work but equally excited to lead technical teams to peak performance

- Can create a diverse,equitable, and inclusive culture that makes all feel welcome while enabling radical candor and the challenging of group think

- Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

Education

- Bachelor's degree or more in Computer science or related field.

Languages

- Excellent conversational and written knowledge in English (C1 level minimum).
- French and Spanish language skills are a bonus.

Tools and Applications

- Backendframework:Fast API

- Automationframework:N8N, PydanticorLangGraph

- Version controland CI/CD: Gitlab

- IDE:Cursor

Our offer

- Impactful work . Opportunity to work oncutting-edgeAI-driven productsthat will begame-changersfor our business.

- Professional growth . Continuous learning and development opportunities in a dynamic, remote work environment.

- Competitive compensation . Attractive salary and benefits package.

- Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

📌 Technical Lead (Remote, Any Province, CA) (Canada)
🏢 Foundever
📍 Canada