Senior Cloud Technical Lead – Hybrid | Ottawa, CanadaWe’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt‑free multi‑billion‑dollar organization on our path to IPO‑readiness. If you’re looking for a agile, fulfilling career coupled with flexibility and world‑class employee experience, you’ll find it here.About The JobThe SAS Cloud Operations team is looking for a Senior Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.As a Senior Cloud Technical Lead, You WillOwn all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.Oversee and approve all changes for assigned customers.Consult with customers as you learn their business and understand how SAS drives their business outcomes.Deliver excellent customer service using a customer first and continuous improvement mindset.Collaborate with global SAS R&D, Product, Technical Support, Service Management Office,



and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.Contribute to customer success through a close partnership with Cloud Service Delivery Managers.Participate and share lessons learned through a Community of Practice with global CTL’s.Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.Required QualificationsLanguage Requirement: Candidates must be fluent in both French and English to effectively communicate with customers.Security Clearance Requirement: Candidates must be eligible to obtain Canadian government security clearance and maintain the clearance throughout their employment as they will work in a protected space.8+ years of technical experience including:3 years of experience in consulting, systems support, customer support, or training for enterprise class software.3 years of experience with UNIX or Linux supporting enterprise class applications.Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.Experience with containers, container‑based applications, and/or container orchestration tools.Equivalent combination of related education, training and experience may be considered in place of the above qualifications.Preferred QualificationsFamiliarity with cloud‑based platforms like MS Azure, AWS, GCP, or OpenShiftExperience with Python, Ansible, or KubernetesScripting experience (bash, powershell, etc)Experience with SASAbility to travel up to 10% of the time.World‑Class BenefitsHighlights include:Comprehensive medical, prescription, dental and vision plans and a health care spending

📌 Senior Cloud Technical Lead (Ottawa)
🏢 SAS
📍 Ottawa