ABOUT RELIABLE PARTSWe are a leading distributor of appliance parts in the US and Canadian markets.

With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces.

We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

We are also proud of our exceptional employees.

They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide thetraining they need to succeed.

Because of their dependability, we consider them a big part of our success.

In turn, we offeropportunities for growth and relocation, as well asgreat benefitsandsupportive managementthat make our growing business an industry leader.

Position Purpose: The Bilingual Call Center Representative position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies & shipping issues, and general problem solving with a specific focus on customer retention and satisfaction.

Essential Functions: Bilingual in English and French

Answer inbound customer service phone calls Correspond with customers via email and live chat sessions

Achieve call center metric targets and customer satisfaction objectives

Perform advanced CSR functions

Identify, research, and resolve complex, routine, and non-routine customer issues using creative problem-solving and quick decision making

Recognize and act on opportunities for additional sales

Troubleshoot and resolve order discrepancies

Collaborate with warehouse personnel to resolve shipping conflicts

Partner with the outside sales team on customer satisfaction issues





Promote a culture that is focused on world-class customer service through building customer trust and taking ownership of all customer issues

Secondary Functions: Facilitate new hire training and new hire integration

Recognize and document trends in customer queries and relay them to supervisors

Establish and maintain customer relationships by handling problems with concern, speed, and professionalism

Direct customers to appropriate resources

Recommend process improvements

Prioritize daily tasks and demands with flexibility

Work as a team player and support the needs of the organization

Engage in continuous self-training to expand product knowledge

Other duties as assigned by management

Back up other members of the department.

Special projects as assigned.

Work Experience Requirements: Skilled at balancing multiple priorities Ability to work under pressure

Minimum high school diploma or GEDPositive, customer oriented, service attitude

Two years prior call center or customer service experience

Excellent written and verbal communication skills

Ability to type 40+ words per minute

Basic computer literacy

Experience with appliance parts or major home appliances preferred

Bilingual a plus

Benefits: We providegreat benefits, includingextended health care, dental care holidays, paid time off (PTO), employee discounts, and disability.

If this sounds like the right opportunity for you, apply today!




Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility & Physical Activity

Must be able to maintain significant activity levels for extended periods of time

Frequently required to stand and walk short and long distances

Remain in stationary position, often standing or sitting for prolonged periods

Must also be able to position self to maintain equipment, including under tables and desks

Ability to work in varying environmental conditions (e.g., temperature, noise, lighting)Manual Dexterity & Handling

Frequently required to use hands to finger, handle, or feel objects, tools, or controls

Regularly repeat the same movements when entering data

Ability to utilize office equipment/computers

Communication & Interaction

Ability to communicate with supervisors, employees, and customers

Communicate with others to exchange information

Regularly speak clearly so listeners can understand

Regularly understand the speech of another person

Work collaboratively in a team setting

Ability to respond quickly to changing priorities or emergencies

Sensory Requirements

Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Frequently hear sounds and recognize the difference between them

Frequently focus on one source of sound and ignore others

Attendance & Reliability

Must have regular, consistent, and predictable attendance Job Posted by Applicant

Pro

📌 Bilingual Call Center Representative (Montreal)
🏢 Reliable Parts
📍 Montreal