Job Summary: Supervises the activities of the Market Area''s Inside Sales Team and provides a level of experience/expertise in the sale of services to customers resulting in additional revenue.

This is a hybrid role with Tuesday, Wednesdays and Thursday in the office while Monday and Friday is work from home .

This position has supervisory responsibilities and this includes the direct supervision of 6 full time employees.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.

Establishes and maintains a high level of customer satisfaction on all sales transactions.

Communicates to and work with the Market Area Sales Manager to help resolve escalated or unique customer issues.

Supervises activities of the Inside Sales Department.

Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.

Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.

Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives.

Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.





Participates in training and coaching the Inside Sales staff.

Sets up and maintains accurate customer records for all customer interactions, this includes prospect data, contracts, orders and service machine documentation.

Basic Qualifications: Education : Bachelor''s degree (accredited), or in lieu of degree, High School Diploma or GED and four years of relevant work experience.

Experience: Two years of direct business-to-business sales (in addition to education requirements).

Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.

This is a supervisory position, placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements.

This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

Bilingual (French and English) written and spoken (For Que bec candidates: We require a bilingual speaking supervisor because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec)

📌 Inside Sales Supervisor | Inside Sales Manager (Montreal)
🏢 Macpower Digital Assets Edge Private
📍 Montreal