Make a lasting impact at Pursuit as a Guest Experience Supervisor at the Banff Gondola. You will provide exceptional leadership to enhance guest interactions and service quality.
In this critical role, you will train and support Guest Experience Agents and other team members, ensuring every visitor feels valued and welcomed. Key duties include managing operations effectively, solving guest issues promptly, and maintaining high service standards. Your participation in improvement committees will also contribute to our mission of creating unforgettable experiences.
Key Responsibilities:
• Lead and mentor guest service teams effectively
• Ensure smooth daily operations and service delivery
• Address guest concerns quickly and professionally
• Maintain high cleanliness and safety standards
• Monitor labor performance within budget targets
Requirements:
• Proven leadership and coaching experience
• Passion for delivering excellent guest service
• Robust problem-solving and communication skills
• Experience with cash handling in busy environments
• Proficiency in MS Office applications
Bring your passion for guest experiences and leadership to Pursuit’s Banff Gondola.
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