Responsibilities

- Consistently deliver extraordinary service to all customers
- Exceed all sales and service goals and targets
- Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients
- Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks
- Communicate regularly with personal clients via phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, and birthdays
- Resolve all customer service issues and partner with selling management on issues outside of guidelines
- Comply with all Health & Safety policies and requirements
- Ensure compliance with privacy policies, regulations, and cyber‑security measures
- Perform other duties as assigned

Qualifications

- Minimum of 4+ years experience in a commission‑based luxury sales environment
- Consistent sales performance with demonstrated results in achieving and exceeding sales quota
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Highly cooperative, working with and through others in a team‑oriented environment
- Leverages social media platforms to promote themselves as a fashion influencer and build a personal brand
- Skilled at using multiple technology channels to strengthen existing relationships, drive new client acquisition, and stay connected




- Proactively reaches out to clients with curated selections of new receipts aligned with their fashion preferences
- Strong understanding of current and emerging trends in fashion
- Broad product knowledge across all merchandise categories in the store
- Proactive in staying informed on new merchandise deliveries to maximize selling potential

Measures of Success

- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients

Compensation & Benefits

Base pay range: $17.60 – $24.00 per hour. This role is also eligible for commission on top of base pay. Final compensation will be determined based on the candidate’s unique skills, expertise, qualifications, and contributions to the role.

Benefits include a generous employee discount, pension plan, health and dental coverage, tuition assistance, continuous learning and development opportunities, and other perks such as incentives and contests.

Equal Prospect Statement

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email to ensure an accessible candidate experience. All requests are confidential and used only to meet candidate needs.

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📌 Sales Associate - Menswear (Toronto)
🏢 Brobston Group
📍 Toronto