Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day. A role at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.Personal Shopper – The role represents the ultimate level of sales and service. Personal Shoppers are full commission and the rate of pay increases as specific sales volume targets are achieved. Personal Shoppers are expected to generate a minimum of $1.5M per year and are on full commission, which makes their earnings potential unlimited. Upon reaching higher volume targets, Personal Shoppers are equipped with additional rewards and support tools.ResponsibilitiesSell the entire store and wardrobe customers from head to toeCultivate recent customers and introduce them to Holt RenfrewDemonstrate product and style expertise, specifically how it will help satisfy the customer’s needsEnsure private shopping suites and areas are maintained to visual standardsConsistently deliver Holt Renfrew’s “Create the Extraordinary” sales and service to all customersExceed all sales and service goals and targetsBuild a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clientsMaintain and regularly update customer profiles and information on Holt Renfrew systemsAttend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminarsProvide on- and off-site selling and service to clientsCommunicate regularly with personal customers through phone, mail, and electronic methods regarding in-store events, marketing programs, merchandise requests, sales follow-up, birthdays, etc.In partnership with the manager,



maintain regular contact with the Buying and Exclusive Services Teams to ensure customer needs are understood and the service experience remains relevantNetwork within the community to raise the profile of the role and Holt RenfrewResolve all customer service issues and partner with selling management on any issues outside of guidelinesComply with all Health & Safety policies and requirementsPerform other duties as assignedEnsure compliance with privacy policies, regulations, and cyber security measuresIdeal CandidateProven ability to exceed sales targetsHas established a high‑value/high‑potential customer base with a minimum value of $1.5M in salesKnowledgeable of wardrobing and styling techniquesExpertise in establishing customer relationships that translate into sales; empatheticSkilled at the emotional aspects of a sale; connects with customersand leverages relationshipsHighly collaborative; works with and through others in a team‑oriented environmentEntrepreneurial, competitive, self‑confident, and self‑motivatedAble to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervisionAble to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidaysMinimum of five or more years of experience in a commission‑based sales environmentMeasures of SuccessContribution to financial objectivesIndividual objectives linked to the achievement of department goalsFeedback from internal and external clientsHolt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.#J-18808-Ljbffr

📌 Personal Shopper (Toronto)
🏢 Holt Renfrew
📍 Toronto