Bilingual Customer Service Representative, French and English

Introduction

Our client is seeking a Bilingual Customer Service Representative, French and English, to join a stable and supportive customer service team. This role is well suited to someone who values consistency, transparent processes, teamwork, and dependable day-to-day responsibilities.

The successful candidate will act as a key point of contact for customer inquiries, service requests, repairs, and orders. Strong order management experience is required, along with fluency in both French and English.

This position is in office during training, with the option for hybrid work after training based on business needs and performance.

Compensation: $50,000 to $60,000 CAD annually.

What You’ll Do

You will support customers while managing the flow of orders, service activity, account information, and internal follow-up. A major part of the role involves coordinating and processing customer orders accurately, ensuring documentation is complete, and keeping internal teams informed.

This is a structured position where reliability, organization, and consistent customer service are highly valued.

Responsibilities

- Provide professional customer support by phone and respond to inquiries in a timely manner.
- Manage customer orders from intake through processing and follow-up.
- Prepare, release, and process incoming purchase orders.
- Coordinate order details with internal teams to help ensure accuracy and timely completion.
- Manage customer accounts and maintain accurate account information.
- Follow up on customer concerns and support the resolution of service-related issues.
- Complete required documentation and prepare invoices.
- Coordinate estimates and help prioritize repair activity based on approval timelines.




- Serve as a central point of contact for workflow and order coordination.
- Support improvements to departmental processes, internal systems, and administrative workflows.
- Review customer concerns and escalate reportable complaints when appropriate.
- Maintain current knowledge of products and services.
- Protect confidential customer and business information.
- Build positive working relationships with colleagues, sales representatives, and management.
- Provide additional team support as required.

Qualifications

- Fluency in French and English, both written and spoken.
- High school diploma or vocational equivalent.
- 2 to 3 years of customer service experience in an inbound telephone environment.
- Hands-on order management experience is required, including processing, coordinating, tracking, or managing customer orders.
- Experience working with purchase orders, customer accounts, invoicing, or related order documentation.
- Strong customer service skills and a professional communication style.
- Excellent attention to detail, organization, prioritization, and multitasking abilities.
- Ability to manage multiple orders, customer requests, and competing priorities at the same time.
- Strong ability to assess customer needs and communicate priorities clearly to internal teams.
- Ability to build positive working relationships and resolve issues constructively.
- Comfortable working independently while contributing effectively within a team.
- Strong computer skills,



including proficiency with Microsoft Office applications.
- Ability to work until 5:30 p.m. EST.
- Ability to work in office during training, with hybrid work options available after training.

Benefits

Our client offers a stable and supportive environment for candidates seeking consistency and long-term opportunity. Benefits may include:

- Competitive salary of $50,000 to $60,000 CAD annually.
- Comprehensive employee benefits.
- Hybrid work options following successful completion of training.
- A structured and collaborative team environment.
- Predictable working hours.
- Support from experienced colleagues and leadership.
- Opportunities to strengthen order management, customer service, and account coordination skills.

Why Work with Us

This is a strong opportunity for a bilingual customer service professional with solid order management experience who is looking for a dependable, team-oriented environment.

You will play an important role in keeping customer orders and service requests organized and moving forward, while working within clear processes and established workflows. For candidates who value stability, reliable expectations, and a supportive workplace, this position offers a solid long-term fit.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

- Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative, French and English.

📌 Bilingual Customer Service Representative (Mississauga)
🏢 Bilingual Source
📍 Mississauga