Become an integral part of Trilogy's growth as a Senior Customer Success Specialist. Focus on renewing high-value enterprise contracts and leveraging AI for sales precision.

This executive role requires you to facilitate direct conversations with decision-makers, ensuring the retention of key accounts. You’ll also create frameworks and strategies tailored to maximize renewals without the chaos of traditional sales processes. This position promises a unique prospect to elevate your career in a tech-driven environment.

Key Responsibilities: • Manage the full renewals cycle for enterprise accounts • Lead engaging discussions focused on customer value • Develop and optimize AI-driven renewal frameworks • Ensure precision in contract negotiations • Overcome customer objections effectively

Requirements: • Minimum of 8 years in account management or CSM • Experience in closing large-scale renewals • Strong proficiency in English communication • Familiarity with AI tools is essential • Available during US business hours

Utilize your customer success expertise and join a forward-thinking team at Trilogy, where innovation meets excellence. #J-18808-Ljbffr

📌 Senior Customer Success Specialist at Trilogy (Vancouver)
🏢 Crossover
📍 Vancouver