51646 - Multi Location - Temporary - 24-36 MonthsHiring Salary Range : $116,450.00-150,700.00 / yearHydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.Position OverviewTheCustomer Operations Manager (COM)is a senior leadership role responsible for managing a mobile crew of Design and Metering Services staff, including but not limited to Meter Readers, Meter Technicians, and Supervisors. This team is primarily dedicated to the deployment ofAdvanced Metering Infrastructure (AMI) 2.0project meters across approximately 50 operations centers in the province. In addition, the team delivers a wide range of customer electrical services such as connections, upgrades, and emergency repairs. This job will require frequent travel throughout the province.Key ResponsibilitiesLeadership and Team ManagementLead a team of supervisors and unionized staff, providing instruction, guidance, and coaching to ensure secure and efficient work execution.Organize scheduling with other lines of business and assign routine and special duties as required.Conduct frequent field visits to monitor crew performance and provide corrective actions as needed.Make recommendations on staffing changes, succession planning, leadership development, and performance management.Approve expense reports and personnel forms as delegated.Safety, Compliance,



and TrainingEnsure staff compliance with Hydro One safety rules, work methods programs, and regulatory requirements (e.G., NERC, OEB, legal).Uphold the Code of Business Conduct, corporate security policies, and other relevant operational policies.Oversee training compliance of your team to maintain high standards of safety and operational excellence.Operational Performance and AccountabilityAccountable for throughput and performance of assigned teams, ensuring compliance with both compliance (e.G., OEB) and business related metrics.Manage work processes, monitor efficiency, and recommend improvements to meet Service Level Agreements (SLAs) and contractual obligations.Prepare and review performance reports, briefing notes, and presentations for senior leadership.Project and Resource ManagementContribute to job package development, reviewing estimates, designs, pricing, and timelines for improvement opportunities.Review and manage fleet requirements, including trucks, ATVs, snowmobiles, and boats, ensuring safe and efficient utilization.Stakeholder EngagementSupport teams in interactions with customers, municipalities, communities, and government agencies.Address escalations by providing clarity, reporting, and remedial action plans.Liaise with technical specialists within and outside the company to exchange data and integrate recommendations into policies and processes.Collaboration and Policy DevelopmentWork cooperatively with peers across departments and participate in local and province-wide leadership meetings.Contribute to the formulation of new or revised policies impacting broader teams.Emergency ResponseLead teams during storm response and other emergency escalations as required.Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.#J-18808-Ljbffr

📌 Customer Operations Manager - $116,450 - $150,700 A Year (Winnipeg)
🏢 Hydro One
📍 Winnipeg