Location: Markham, ON Duration: 12 Months Responsibilities: Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L.;

May be responsible for targeted clients, stable regions, and/or medium sales territories.

Manage customer accounts, follow up with customers for administrative purposes, and provide troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.

Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.

Provide ITO Presales support, customer inquiries, and quote preparation.

Handle OTR - Order entry and order management.

Coordinate all entities involved in providing pre-order booking support, order entry, and order management support up to shipment and invoicing.

Offer finance support as the key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.

Identify and execute on opportunities for continuous improvement impacting customer satisfaction,



productivity, and cost control.

Build customer satisfaction through outstanding relationships and communications.

Work within predefined targets and metrics KPI oriented.

Requirements: Bachelor''s degree or diploma from an accredited university or college.

Minimum 3 years of experience in a customer service or sales position.

Solid oral and written communication skills.

Extremely proficient with MS-Office.

Knowledge in SAP.

Preferred Skills: Additional experience working in field activities, Sales Support or Sales Force is preferred.

Established analytical ability.

Knowledge of French is an asset.

Experience working in a manufacturing environment (Supply Chain Knowledge is an asset).

Teamwork oriented and demonstrate a high level of initiative, problem-solving, information seeking, and eagerness to learn.

Ability to work in a fast-paced, high-stress environment with multiple simultaneous priorities.

Strong organizational and time management skills.

This role is for an existing vacancy.

📌 Sales Support Specialist (Markham)
🏢 Axelon Services
📍 Markham