Requisition ID: Title: Sr Manager, FX Application Support (Capital Markets Technology)Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.The TeamGlobal Banking and Markets Engineering supports Scotiabank’s FX and Capital Markets businesses. The FX Application Support function is responsible for ensuring stability, resilience, and continuous improvement of critical trading and post‑trade platforms operating in a global environment.The RoleThe Senior Manager Application Support FX Technology is accountable for end‑to‑end production support, operational governance, and people leadership for FX platforms. This role combines people management and strategic ownership with the ability to be hands‑on when required, particularly during major incidents, complex investigations, and operational risk reduction initiatives.The role owns outcomes for production stability, incident response quality, and operational maturity.In this role you will:People Leadership and Team ManagementLead, manage, and develop a team of application support analysts and senior leads supporting FX platformsSet clear expectations around ownership, escalation, on‑call readiness, and operational disciplineDrive accountability for incident response, problem management, and change outcomesManage hiring, onboarding, performance management, coaching, and career developmentEnsure sustainable coverage models including follow‑the‑sun support where applicableProduction Support and Hands On LeadershipOwn the overall health, availability, and performance of FX production applicationsBe hands‑on during major incidents and complex production issues,



providing technical direction and leadershipParticipate in deep‑dive analysis for recurring or high‑risk issues to drive permanent fixesEnsure monitoring, alerting, and proactive issue detection are effective and continuously improvedIncident and Problem ManagementAct as incident commander for high‑severity production outagesDrive high‑quality root cause analysis with clear ownership and measurable remediation actionsChallenge vendors and internal teams to deliver meaningful, timely outcomesEnsure lessons learned translate into concrete improvementsStakeholder and Relationship ManagementServe as the primary technology contact for FX business stakeholdersBuild strong partnerships with Trading, Operations, Engineering, Infrastructure, and Vendor teamsRepresent FX support in governance forums, leadership discussions, and post‑incident reviewsCommunicate clearly and confidently with senior management during critical situationsChange and Release GovernanceEnforce strong change management and production readiness standardsReview and approve deployment plans, success criteria, and rollback strategiesEnsure support teams are prepared for releases and operational impacts are understoodOwn post‑implementation reviews and track actions to closureOperational Maturity and Risk ReductionDrive improvements through automation, tooling, and process enhancementsEnsure failover readiness, capacity validation,



and disaster recovery preparednessIdentify and mitigate systemic risks across people, process, and technologyRequired Experience and SkillsProven experience managing application support teams in a trading or capital markets environmentStrong understanding of FX business flows and operational riskAbility to be both a people leader and a hands‑on technical leader when requiredDemonstrated experience leading major incidents and driving complex remediationStrong stakeholder management and communication skillsTechnical Awareness and CapabilitySolid hands‑on understanding of databases such as Oracle or SQL ServerFamiliarity with distributed systems, integration patterns, and failure modesExperience with monitoring and observability toolsExposure to automation and modern platform architecturesWhat’s in it for you?Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.Competitive rewards program including bonus, versatile vacation, personal, sick days, and benefits will start on day one.Community engagement opportunities available regardless of work location.#LI-HybridLocation(s): Canada: Ontario: Toronto#J-18808-Ljbffr

📌 Sr Manager, Fx Application Support (Capital Markets Technology) (Toronto)
🏢 Scotiabank
📍 Toronto