What makesDHL great? Our People! We know eachemployees individualcontributions make us the #1 Express Delivery and

Logistics Company in theworld. DHL Expressis committed tomaintaininganenvironment that empowersevery team member to make the greatest possibleimpact on our business.

Our corporate culture is about personal commitment toour business, toeach other and to our global communities. DHL isdedicated to beinga excellent placeto work.

In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

Start YOUR career withDHL today DHL Express currentlyhas an opening for an

Operations Manager - Service Centrein our

Hamilton, ONfacility How will you contribute to the success of DHL? * Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including missed pick-ups; scanningcompliance; and overall service quality. * Responsibility for the cost optimization of the facility. * Manage employee/labour relations throughappropriate applicationof Collective Agreement. * Manage all local Human Resources issues in alignment with Human Resources team. * Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance - P & D; on-hand; linking multi-piece shipments; transfer to agents. * Monitor & improve EBIT through profitable revenue growth, management of P.U.D. costs, handling; and on-time data entry. * Assistin the development of the long & short-range service centreobjectivesand plans for attainment. * Prepare the service centre profit plan andsubmitfor approval and execution. * Identify & track route service standards and adjust operation asrequired, i.e., driver cost/shipment., stops/hour, driver load & departure times. * Organize, assignresponsibilityand develop, through training & counseling,



competent branch staff, providing opportunities for growth and promotion. * Provide leadership, throughappropriate decision-making,communicationand motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement. * Ensure staff compliance with established Company standards,policiesand procedures,i.e., workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB. * Keep informed on general business conditions and activities of current and potential competitors. * Process branch paperwork and prepare required reports & statistics. * Where applicable and asrequired, travel to and manage of outlying depots. * Achievement of area branch track & trace targets * Implement continuous improvement initiatives * Do you have what it takes? * Excellent interpersonal skills. * Proven experience and success in leadership positions. * Demonstrated general accounting, finance & administration experience. * Good communicationskills - written & verbal. * Demonstrated ability to successfully manage multiple tasks/priorities. * Implemented measurements & strategies toattaingoals within time constraints. * Proven work experience in a union environment and negotiation skills. * Demonstrated analysis & problem-solving skills. * Word processing & spreadsheet experience. * 3-5 years management experience in a medium to large service company, preferably transportation. * University degree (inappropriate discipline) or equivalent experience. * Demonstrated experience implementing quality/ process improvement initiatives Thank you for your application.

Those selected for an interview will be contacted.

All applicants are required to pass interviews, a criminal check and other background check in order to qualify for the position.

We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

📌 Operations Manager - Service Centre (Mount Hope)
🏢 DHL Express (Canada
📍 Mount Hope