Job Purpose: Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

The average compensation for this role is $82,800 - 103,600 CAD The Technical Product Manager II for Internal ERP Applications plays a pivotal role in managing and optimizing the organization''s ERP systems and IT project management processes.

This position is responsible for driving the development, enhancement, and integration of internal ERP applications to streamline business operations, improve efficiency, and support organizational goals.

This technical product Manager is accountable for Delivered solution effectiveness projected vs. actual ROI ratio, usage, etc., and also ''Customer'' satisfaction qualitative & quantitative.

The Technical Product Owners role is crucial in achieving departmental objectives by ensuring that internal ERP solutions effectively support and enhance the department''s operations.

Project Focus: The TPM in this role will focus on implementing Lifecycle Management processes for our top vendors.

The core focus will be on the design and implementation of Lifecycle and Renewals processes and systems, and Customer Success across North America.

Customer Success is the discipline of guiding customers through the post-sale journey to ensure they achieve their desired outcomes, thereby driving product adoption, account expansion, and long-term retentionall of which are critical to maximizing recurring revenue.

The position will focus on Renewal processes specifically, and working in systems designed to improve process automation and visibility of renewal related data.

Responsibilities: Develop and maintain a comprehensive product roadmap for internal ecosystems and applications, aligning with organizational objectives and IT strategy.

Collaborate with stakeholders to define product vision, goals, and requirements based on business needs and industry best practices.

Oversee the planning, execution, and delivery of ecosystems and applications-related IT projects, ensuring they are completed on time, within scope, and within budget.

Coordinate with cross-functional teams, including IT, business units, and external vendors, to manage project milestones and resolve any issues.

Conduct needs assessments and gather requirements from various departments to understand business processes and identify areas for ecosystems and applications system improvements.

Translate business requirements into technical specifications, document them into backlogs in Jira(or through Xidea/Boss Ticket), and work with development teams to implement solutions.

Collaborate with developers, system engineers, and other IT professionals to design and build ecosystems and applications application features and enhancements.

Ensure technical solutions are scalable, secure, and aligned with best practices and organizational standards Act as the main point of contact between business units and the IT department, ensuring clear and effective communication throughout the project lifecycle.

Provide regular updates on project status, risks, and milestones to stakeholders and senior management.

Develop and execute testing plans to validate the functionality, performance, and stability of ecosystems and applications before deployment.

Manage user acceptance testing (UAT) and gather feedback to make necessary adjustments and improvements.

Develop training materials and conduct sessions to educate users on new features and functionalities of ecosystems and applications.

Provide ongoing support and address any issues or concerns related to ecosystems and applications systems.

Monitor system performance and user feedback to identify opportunities for optimization and enhancement.

Stay informed about industry trends and emerging technologies to recommend and implement best practices for ecosystems and applications.

Technical Specifications: Convert business needs into comprehensive technical specifications, ensuring clarity for development teams to effectively implement solutions; Work closely with cross-functional teams to refine requirements and validate technical feasibility, enhancing overall project outcomes; Maintain a repository of specifications and documentation to support future enhancements and knowledge transfer.

Knowledge, Skills and Experience: >3 to 5 Years of relevant work experience Bachelor''s degree in Computer Science, Information Technology, Business Administration, or a related field.

Advanced degrees or certifications are a plus.

Proven experience (typically up to 5 years) working with minimal supervision as a Product Manager or Project Manager in IT, with a focus on ERP systems.

Strong understanding of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and IT project management methodologies.

Strong IT Distribution Industry background is a plus.

Excellent communication, leadership, and problem-solving skills.

Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.

Project management, High volume fast paced logistics experience, Attentional to detail, Technical knowledge of conveyor and networking systems.

Communication, formal presentation creation, Able to execute instructions and to request clarification when needed.

Able to use common office equipment.

Possesses strong data entry skills.

Able to demonstrate complex problem solving, critical thinking, and decision-making.

Able to recognize and attend to important details with accuracy and efficiency.

Able to perform basic mathematical calculations.

Able to communicate clearly and convey necessary information.

Able to converse and write effectively in English and other local / regional language.

Able to create and conduct formal presentations.

Able to interact effectively with high levels of management (managers & above.) Able to negotiate skillfully and promote/sell ideas persuasively.

Understand, communicate, and collaborate effectively with people across various identities.

Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.





Possesses strong organizational and time management skills, driving tasks to completion.

Able to adjust readily to change and adapt as needed.

Able to constructively work under stress and pressure when faced with high workloads and deadlines.

Able to work independently with minimum supervision.

Able to maintain confidentiality of sensitive information.

Able to effectively multi-task.

Able to collaborate and build solid, effective working relationships with others.

Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

Able to quickly learn/adapt to new systems and technology.

Able to use relevant computer systems and applications at an intermediate level.

Working Conditions: Occasional non-standard work hours or overtime as business requires.

On-call availability required as necessary.

Professional, office environment.

Hybrid working location / hours dependent on location typically 3 days per week in office Some Travel may be required (less than 10%).

La rmunration annuelle relle offerte sera fonde sur plusieurs variables, notamment le lieu de travail, lexprience professionnelle, la formation ainsi que les comptences et les ralisations.

Elle sera convenue dun commun accord au moment de loffre.

La rmunration moyenne pour ce poste se situe entre 82 800et 103 600CA .

Le ou la gestionnaire de produit technique II Applications ERP internes joue un rle essentiel dans la gestion et loptimisation des systmes ERP de lorganisation ainsi que des processus de gestion des projets TI.

Cette personne est responsable de piloter le dveloppement, lamlioration et lintgration des applications ERP internes afin de simplifier les activits commerciales, daccrotre lefficacit et de soutenir les objectifs organisationnels.

Le ou la gestionnaire de produit technique est responsable de lefficacit des solutions livres notamment du ratio du rendement du capital investi (RCI) prvu par rapport au RCI rel, de lutilisation, etc. ainsi que de la satisfaction des clients , tant sur le plan qualitatif que quantitatif.

Le rle de propritaire de produit technique est essentiel latteinte des objectifs du service, en veillant ce que les solutions ERP internes soutiennent et amliorent efficacement ses activits.

Orientation du projet Dans le cadre de ce poste, le ou la gestionnaire de produit technique se concentrera sur la mise en uvre de processus de gestion du cycle de vie pour nos principaux fournisseurs.

Lobjectif principal sera la conception et la mise en uvre de processus et de systmes lis la gestion du cycle de vie et aux renouvellements, ainsi qu la russite client partout en Amrique du Nord.

La russite client est la discipline qui consiste accompagner les clients tout au long de leur parcours aprs-vente afin de veiller ce quils atteignent les rsultats souhaits, favorisant ainsi ladoption des produits, lexpansion des comptes et la fidlisation long terme des lments essentiels la maximisation des revenus rcurrents.

Le poste sera particulirement ax sur les processus de renouvellement et sur lutilisation de systmes conus pour amliorer lautomatisation des processus et la visibilit des donnes lies aux renouvellements.

Responsabilits laborer et maintenir une feuille de route complte des produits pour les cosystmes et les applications internes, en lharmonisant avec les objectifs organisationnels et la stratgie TI.

Collaborer avec les parties prenantes afin de dfinir la vision, les objectifs et les exigences du produit en fonction des besoins de lentreprise et des pratiques exemplaires du secteur.

Superviser la planification, lexcution et la livraison des projets TI lis aux cosystmes et aux applications, en veillant ce quils soient raliss dans les dlais, conformment la porte tablie et au budget prvu.

Coordonner les activits avec les quipes interfonctionnelles, notamment les quipes TI, les units commerciales et les fournisseurs externes, afin de grer les jalons des projets et de rsoudre les problmes.

Effectuer des valuations des besoins et recueillir les exigences auprs de diffrents services afin de comprendre les processus oprationnels et de cerner les possibilits damlioration des systmes lis aux cosystmes et aux applications.

Traduire les exigences oprationnelles en spcifications techniques, les documenter dans des carnets de travail dans Jira (ou au moyen dun billet Xidea/Boss), puis collaborer avec les quipes de dveloppement la mise en uvre des solutions.

Collaborer avec les dveloppeurs, les ingnieurs systmes et les autres professionnels des TI afin de concevoir et de dvelopper des fonctionnalits et des amliorations pour les applications des cosystmes.

Veiller ce que les solutions techniques soient volutives, scurises et conformes aux pratiques exemplaires ainsi quaux normes organisationnelles.

Agir comme principal point de contact entre les units commerciales et le service des TI, en assurant une communication claire et efficace tout au long du cycle de vie des projets.

Fournir rgulirement aux parties prenantes et la haute direction des mises jour sur ltat davancement des projets, les risques et les jalons. laborer et excuter des plans de tests afin de valider la fonctionnalit, la performance et la stabilit des cosystmes et des applications avant leur dploiement.

Grer les essais dacceptation par les utilisateurs (EAU) et recueillir leurs commentaires afin dapporter les ajustements et les amliorations ncessaires. laborer du matriel de formation et animer des sances visant familiariser les utilisateurs avec les nouvelles fonctionnalits des cosystmes et des applications.

Fournir un soutien continu et rpondre aux problmes ou aux proccupations lis aux systmes des cosystmes et des applications.

Surveiller la performance des systmes et les commentaires des utilisateurs afin de cerner les possibilits doptimisation et damlioration.





Se tenir au courant des tendances du secteur et des technologies mergentes afin de recommander et de mettre en uvre les pratiques exemplaires applicables aux cosystmes et aux applications.

Spcifications techniques : convertir les besoins oprationnels en spcifications techniques compltes afin den assurer la clart pour les quipes de dveloppement et de leur permettre de mettre efficacement les solutions en uvre; travailler en troite collaboration avec les quipes interfonctionnelles pour prciser les exigences et en valider la faisabilit technique, amliorant ainsi les rsultats globaux des projets; tenir jour un rpertoire des spcifications et de la documentation afin de soutenir les amliorations futures et le transfert des connaissances.

Connaissances, comptences et exprience De 3 5 ans dexprience professionnelle pertinente.

Baccalaurat en informatique, en technologies de linformation, en administration des affaires ou dans un domaine connexe.

Un diplme dtudes suprieures ou des certifications constituent un atout.

Exprience prouve gnralement jusqu 5 ans dans un poste de gestionnaire de produit ou de projet en TI, avec un minimum de supervision et une spcialisation en systmes ERP.

Solide comprhension des systmes ERP, notamment SAP, Oracle ou Microsoft Dynamics, ainsi que des mthodologies de gestion de projets TI.

Une solide exprience dans le secteur de la distribution des TI constitue un atout.

Excellentes aptitudes en communication, en leadership et en rsolution de problmes.

Capacit collaborer avec des quipes interfonctionnelles et grer efficacement plusieurs priorits.

Exprience en gestion de projets et en logistique volume lev et rythme soutenu; grand souci du dtail; connaissances techniques des systmes de convoyeurs et de rseaux; comptences en communication et en cration de prsentations officielles.

Capacit excuter les directives et demander des prcisions au besoin.

Capacit utiliser lquipement de bureau courant.

Solides comptences en saisie de donnes.

Capacit dmontrer des aptitudes en rsolution de problmes complexes, en pense critique et en prise de dcision.

Capacit reconnatre les dtails importants et en tenir compte avec prcision et efficacit.

Capacit effectuer des calculs mathmatiques de base.

Capacit communiquer clairement et transmettre les renseignements ncessaires.

Capacit communiquer oralement et par crit efficacement en anglais et dans une autre langue locale ou rgionale.

Capacit crer et prsenter des prsentations officielles.

Capacit interagir efficacement avec des membres de la haute direction, y compris des gestionnaires et des personnes occupant des postes de niveau suprieur.

Capacit ngocier habilement et promouvoir ou vendre des ides de manire persuasive.

Capacit comprendre, communiquer et collaborer efficacement avec des personnes aux identits diverses.

Solides aptitudes en leadership et volont de diriger, de proposer de nouvelles ides et de faire preuve dassurance.

Solides comptences organisationnelles et en gestion du temps, avec la capacit de mener les tches terme.

Capacit sadapter rapidement aux changements et sajuster au besoin.

Capacit travailler de manire constructive sous stress et sous pression lorsque la charge de travail et les chances sont importantes.

Capacit travailler de faon autonome avec un minimum de supervision.

Capacit prserver la confidentialit des renseignements sensibles.

Capacit grer efficacement plusieurs tches simultanment.

Capacit collaborer et tablir de solides relations de travail efficaces avec les autres.

Capacit faire preuve de sensibilit lgard des besoins, des proccupations et des sentiments dautrui.

Capacit apprendre et sadapter rapidement de nouveaux systmes et de nouvelles technologies.

Capacit utiliser les systmes et les applications informatiques pertinents un niveau intermdiaire.

Conditions de travail Heures de travail non conventionnelles ou heures supplmentaires loccasion, selon les besoins de lentreprise.

Disponibilit sur appel requise au besoin.

Environnement de travail professionnel et administratif.

Lieu et heures de travail hybrides selon lemplacement gnralement trois jours par semaine au bureau.

Certains dplacements peuvent tre requis (moins de 10 %).

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.

These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

Whats In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed.

Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Dont meet every single requirement? Apply anyway.

At TD SYNNEX, were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If youre excited about working for our company and believe youre a good fit for this role, we encourage you to apply.

You may be exactly the person were looking for! We are an equal prospect employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

📌 Technical Product Manager / Gestionnaire de produit technique (Mississauga)
🏢 TD Synnex
📍 Mississauga