Join CCA as a Collections Officer in Winnipeg and contribute to ethical collections processes. Focus on compassion while working to support consumers through financial difficulties.
In this role, you will interact with individuals who have missed payments, using strong communication and negotiation skills to provide respectful assistance. Your duties will involve documenting calls, investigating options, and managing an account portfolio. Upholding CCA's Code of Conduct, you'll ensure every interaction maintains dignity and respect, while striving for effective financial solutions.
Key Responsibilities:
• Place outbound and receive inbound consumer calls
• Negotiate fair payment plans in line with guidelines




• Document interactions to ensure compliance standards
• Advise on effective settlement options
• Maintain a professional and empathetic communication style
Requirements:
• Excellent communication skills in verbal and written forms
• Skilled in negotiation and resolving conflicts
• Self-motivated and goal-oriented mindset
• Qualified conduct in all interactions
• Proficient in computer usage and English communication
Help reshape the collections industry through compassion and professionalism in your role at CCA.
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📌 Compassionate Collections Officer Role (Winnipeg)
🏢 (C.C.A.) Commercial Credit Adjusters
📍 Winnipeg