OverviewWe are looking for a ServiceNow Business Analyst / Administrator on contract for one of our banking clients in Toronto.Client: BankLocation: Toronto, 2 days a week onsiteDuration: 6 monthsRole SummaryThe ServiceNow Business Analyst acts as a bridge between business stakeholders and technical ServiceNow teams, gathering and translating business requirements into functional specifications that enable effective ServiceNow solutions. The role focuses on process improvement, platform adoption, and value realization, not platform development.ResponsibilitiesAct as a liaison between business stakeholders and ServiceNow technical teams to translate business needs into functional requirements.Gather and document requirements, create user stories,



and support acceptance criteria and testing efforts.Support process improvement, platform adoption, and value realization within the ServiceNow implementation.Must Have skills / experienceMinimum 5 yrs of experience as Business Analyst with Enterprise clients in ServiceNow Modules5 yrs experience in Agile methodology5 yrs experience in Jira, Confluence and ScrumStrong experience with documentation and creating user storiesNice to havePrior experience working with ServiceNow/ Asset Management / CMDBPrior experience working with Banking Sector#J-18808-Ljbffr

📌 Servicenow Business Analyst (Toronto)
🏢 Soroc Technology
📍 Toronto