About VC3VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. Our focus has always been on connecting the best technologies with experienced engineers, programmers, web designers and support specialists to deliver solutions that enhance productivity and results. We pride ourselves on making IT personal, easy, and right.Department, Employment Type, Location, Workplace type, Compensation, Reporting ToDepartment: Service DeliveryEmployment Type: Full TimeLocation: Canada - RemoteWorkplace type: HybridCompensation: $72,600 - $95,200 / two weeksReporting To: David LattaWhat you will be doing:Understand and follow The VC3 Way, maintaining standards and processes to deliver predictable customer results.Receive & respond to complex service requests, incidents and change requests in a timely manner.Troubleshoot and resolve issues with:General network connectivityCommon networking technologiesLayer 2/3 switching, POE, VLANsWireless network performance and accessibilityFirewalls, switches, and routersRemote access technologiesPerform firmware updates to networking technologiesAdd/remove/change network ACL/privileges as requiredConfigure firewalls, switches, and access pointsIdentify recurring issues and initiate problem tickets for themMake recommendations for improvements of supported hardware and software to Service Managers or clients when necessary.Engage vendors, 3rd parties, and client SMEs as needed during troubleshooting and maintain contact until completion.Maintain accurate & real‑time timesheets,



recording complete and accurate notes of troubleshooting and client communication.Receive mentoring and feedback from peers.Review tickets with Service Manager.Actively participate in team huddles, L10 meetings, one‑on‑one meetings, and other team meetings.Create and update documentation when changes occur or discoveries are made.Attend monthly training & team meetings as required.Participate in on‑call rotation.Participate in continual education by completing field‑related technical certifications to ensure expertise remains current and aligned with industry best practices.Additional duties as required.The tools you bring:8+ years of relevant technical experience is required or 3 years’ experience in Systems Analyst/Engineer II role.In‑depth knowledge in networking: routing/switching, IP addressing, VLANs, firewalls, VPNs, and Wireless.Proficiency with networking tools such as ping, traceroute, netstat, and Wireshark.Valuable problem‑solving and decision‑making skills; ability to understand and analyze complex issues.Self‑motivated, detail‑oriented, highly organized, and able to handle a variety of tasks in an efficient, high‑quality manner.Minimum of two network‑related certifications required; CCNA, Dell, SonicWall, Meraki, FortiGate, Aruba, or WatchGuard.At least 8 years’ experience managing & working with most of the following technologies:FirewallsIP addressing and subnettingSwitching and routingSNMPSD‑WANVPNsWireless networks & technologiesDHCPNAT/PATRadius/Tacacs+Minimal travel is expected; however, some will be mandatory. Personal vehicle and driver’s license required.Additional InformationMinimum travel expectations: minimal, with some mandatory trips. Personal vehicle & driver’s license required.Appraisal & Background ChecksApplicants selected will be subject to a criminal and Department of Motor Vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post‑employment.#J-18808-Ljbffr

📌 It Network Analyst - C$72,600 - C$95,200 A Year (Winnipeg)
🏢 VC3
📍 Winnipeg