What You Will Be DoingAI-Augmented Customer Resolutions: Examine escalated tickets routed from AI systems, deploy human judgment in domains where AI underperforms, then eliminate those gaps by refining the AI frameworkWhat You Won’t Be DoingSpending two full months onboarding; you will need to achieve proficiency across multiple products within your first month (we recognize this expectation is demanding)Depending on management for assistance; if you cannot effectively self-unblock, this role will present significant challengesTechnical Support Specialist Key ResponsibilitiesCombine technical human judgment with AI tooling to provide outstanding customer support,



concentrating on intricate problems that AI cannot yet independently handleBasic RequirementsMinimum 3 years total experience in a technical customer support capacityFoundational coding ability for troubleshooting and bug resolution purposesTroubleshooting Skills: Clarifying complicated problems in accessible language, exhibiting deep problem comprehension, suggesting appropriate diagnostic tactics, offering multiple resolution options, and maintaining meticulous attention to detailMust be located in a North or South American time zoneWorking with usFull-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Compensation level: $30 USD/hour, equivalent to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. Payment period: weekly. Consult www.Crossover.Com/help-and-faqs for more details.#J-18808-Ljbffr

📌 Technical Support Specialist, Alpha (Remote) - $60,000/Year Usd - $60,000 A Year - Remote (Winnipeg)
🏢 ALPHA
📍 Winnipeg