Lead the custom framing team at Michaels in Ajax, Ontario, focusing on customer connection and quality solutions. Drive sales and ensure adherence to operational standards while fostering a creative setting.
As a Framing Manager, you will support the Store Manager in managing store compliance and leading team performance in sales and service. Your role involves coaching framers, executing inventory management, and delivering timely framing solutions that enhance customer satisfaction. Utilize your leadership skills to guide your team in achieving key performance indicators (KPIs).
Key Responsibilities:
• Lead and coach a team on sales and service behaviors
• Ensure adherence to Standard Operating Procedures (SOPs)
• Deliver high-quality framing solutions in partnership with management
• Manage and execute shrink and safety programs
• Assist with team training and talent development activities
Requirements:
• Previous custom framing experience preferred
• Retail management and sales team leadership experience
• Basic computer skills required
• Ability to lift and move heavy objects safely
• Positive demeanor while interacting with customers and staff
Bring your leadership and customer service expertise to Michaels and help create memorable framing experiences.
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