Overview: Tek

Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets.

Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Title: Desktop Technician Location: Portage la Prairie, MB Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite Job Description: We are looking for a Desktop Technician to provide onsite technical support to end users in Portage la Prairie, MB.

The ideal candidate will have hands-on experience troubleshooting hardware, software, operating systems, peripherals, and basic network connectivity issues.

This role requires strong customer service skills and the ability to work independently in an onsite environment.

Key Responsibilities: Provide Level 1/Level 2 desktop and technical support to end users.

Troubleshoot and resolve hardware, software, Windows OS, and peripheral issues.

Install, configure, and maintain desktops, laptops, monitors, printers, and other IT equipment.

Perform workstation setup, imaging, software installation,



and equipment deployment.

Troubleshoot network connectivity, VPN, Wi-Fi, and basic connectivity issues.

Support Microsoft Office 365 and common business applications.

Manage user accounts, password resets, and basic Active Directory-related requests.

Log, track, and update incidents and service requests using the IT ticketing system.

Escalate complex technical issues to the appropriate support teams.

Assist with hardware refreshes, asset management, and equipment inventory.

Provide professional and courteous customer service to onsite users.

Follow IT policies, procedures, and security standards.

Required Skills: 1 3+ years of experience in Desktop Support, IT Support, Help Desk, or Technical Support.

Hands-on experience troubleshooting Windows desktops/laptops.

Knowledge of Microsoft Windows and Microsoft Office/Office 365.

Experience supporting printers, monitors, scanners, mobile devices, and other peripherals.

Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.

Experience with Active Directory/user account support is preferred.

Familiarity with ticketing systems such as Service

Now, Remedy, Jira, or similar.

Solid communication and customer service skills.

Ability to work onsite and troubleshoot issues directly with end users.

Ability to lift/move standard IT equipment when required.

Tek

Wissen Group is an equal opportunity employer supporting workforce diversity.

📌 Desktop Technician (Portage la Prairie)
🏢 TekWissen
📍 Portage la Prairie