AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.

In other words, were the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain; and were looking for talented people who want to help.

Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems.

You are able to troubleshoot and solve all but the most complex infrastructure issues.

Issues are escalated to the appropriate resolver groups when necessary.

You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff.

You understand all aspects of the equipment you support.

You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.

You act as an escalation point for junior technicians.

You understand all aspects of the equipment you support.

Position may include rotating shifts, 3, 4, or 5 day/night work weeks, and may change based on the needs of the business.

Travel may be required up to 10% of the time.

This position will fill an opening at one of multiple separate sites.

This position requires that the candidate selected be a US citizen and currently possess and maintain an active Top Secret security clearance with SCI eligibility.

About the team Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating - thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.





If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

Here at AWS, its in our nature to learn and be curious.

Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Were continuously raising our performance bar as we strive to become Earths Best Employer.

Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Key job responsibilities Key job responsibilities -Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services -Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors -Performing on-call duties and participating in scheduled maintenance and change management activities -Contributing to documentation and process improvement initiatives based on your analysis of operational issues -Helping to interview, train and onboard new team members Physical Requirements: -Lifting and moving material up to 40 pounds each -Working in cramped and/or elevated locations -Bending, lifting, stretching, and reaching -Standing and walking for up to 8+ hours a day -Ascending and descending ladders, stairs, and gangways safely and without limitation Work in an industrial setting -Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). -This role supports data centers in various operational stages.

Essential Requirements:



-Ability to travel to or commute between data center locations as needed -Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational -Travel frequency will vary based on business needs and operational status of assigned facility A day in the life Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they: -Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution -Show a strong aptitude for troubleshooting and problem solving -Solve problems at their root and step back to understand the broader context -Maintain service level agreements through the implementation of proactive issue detection and reporting -Are biased to act in the absence of direction or support -Improve effectiveness through process innovation About the team Diverse Experiences AWS values diverse experiences.

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform.

We pioneered cloud computing and never stopped innovating, thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Mentorship & Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer.

Thats why youll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony.

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, theres nothing we cant achieve. BASIC QUALIFICATIONS - Experience in computer networking - Can lift and rack equipment up to 40 pounds - Experience with computer hardware troubleshooting and repair PREFERRED QUALIFICATIONS - Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure - Experience managing work and priorities through a ticketing system - Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

📌 Data Center Technician, Data Centre Operations (Calgary)
🏢 Amazon Data Services Canada
📍 Calgary