Become a pivotal part of patient support as a French-English Customer Care Representative at Vantive. Your role will focus on managing customer inquiries and ensuring exemplary service across multiple channels.
In this position, you will be responsible for initial customer interactions, documenting inquiries, and resolving complaints. With a strong focus on both service and order management, your experience in healthcare and ability to thrive in quick-paced settings will be vital for success. This role demands a fully bilingual communicator in English and French.
Key Responsibilities:
• First point of contact for customer orders and complaints
• Thoroughly document all customer interactions
• Expedite and manage customer product orders
• Resolve issues related to shipping and returns
• Prepare reports for key customer metrics
Requirements:
• Minimum of 2 years in customer service
• High school diploma or bachelor’s degree preferred
• Fully bilingual in French and English
• Strong verbal and written communication
• Excellent multi-tasking and analytical skills
Bring your bilingual talents to Vantive and help improve patient outcomes.
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