At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.Roofr is growing our Implementation Team, and we’re looking for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives fast time‑to‑value and long‑term product adoption.We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. This role is ideal for a customer‑centric, results‑driven professional who thrives in high‑volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy.Time‑to‑value, adoption, retention, and churn prevention are the name of the game, always with the customer’s best interest at heart.What You’ll Get to DoOwn and manage multiple concurrent customer onboardings in a high‑volume environment, balancing 1:1 training with scalable, group‑based enablementGuide customers through their onboarding journey, ensuring they understand how to use Roofr effectively and see value quicklyDeliver high‑quality customer interactions that drive product adoption and confidence across Roofr’s platformExecute engaging Roofr training sessions through live online demonstrations, workshops, and group education sessionsPartner cross‑functionally with Product, Account Management, and other Revenue teams to ensure a seamless and consistent customer experienceTrack and manage key onboarding metrics tied to product adoption, retention,



churn reduction, and customer advocacyContribute to the design, documentation, and continuous improvement of a scalable onboarding journey that supports growthIdentify opportunities to introduce and position additional Roofr products that help customers succeed and expand their usage over timeAct as a trusted onboarding partner, helping customers prioritize, make informed decisions, and build sustainable workflows in RoofrWhat You’ll Bring to the Role2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environmentExperience working in a fast‑paced, high‑growth startup environmentStrong communication and presentation skills across live calls, video meetings, email, and webinarsAbility to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement levelProven ability to manage customer needs while making thoughtful, outcome‑driven recommendationsComfort demonstrating product value and guiding customers toward broader adoption and better business outcomesHigh ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistentlyExceptional organization, time management, and attention to detail to deliver a reliable, high‑quality onboarding experienceBonus PointsExperience in construction technology, roofing, or a roofing‑adjacent industryExperience working with roofing software, construction technology, or CRM platformsSpanish fluencyWho You AreA true customer advocateHighly organized and results‑orientedDetail‑obsessed (in the best way)Always looking for ways to improve and scale what worksTech‑savvy and comfortable learning recent tools quicklyCompensation Band: $77,000.00 - $89,000.00 CADWhat we offer (US + Canada)When you join our team, you’re not just accepting a job. You’re making a career move.



Here’s how we’ll support you in doing some of the most impactful work of your career:️ Vacation/Paid Time Off1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!1 Friday off per month (we call those our laundry days!)Company wide paid shutdown for the week between Christmas and New YearsFlexible time off80% employer paid benefitsRRSP/401k matchGenerous Parental Leave policyPerksWe host 2 retreats per year and great team building activitiesAmple learning and development opportunities to continue growing your careerHome office setup stipendInternet and phone allowanceRemote first cultureWeekly Friday paydays!AI NoticeAt Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users ). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️⚠️ Important NoticeWe’ve been made aware of an individual impersonating Roofr using a fraudulent domain:roofrr.Com(note the extra “r”).Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses, instant messaging platforms, or unsolicited calls.To ensure your application is legitimate, please applydirectlythrough our official careers page: https://roofr.Com/careers.If you receive any suspicious messages or have questions, reach out to us at [email protected] safety and security are important to us — thank you for your vigilance!Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.#J-18808-Ljbffr

📌 Implementation Specialist - C$77,000 - C$89,000 A Year - Remote (Toronto)
🏢 Roofr
📍 Toronto