Become a vital part of TMX Group as a Support Analyst in Toronto. This hybrid role focuses on delivering exceptional client support and resolving complex technical issues in a agile environment.
In this role, you’ll join the Application Support team, providing frontline assistance to clients in business-critical environments. Your responsibilities include troubleshooting, managing service requests, and ensuring client satisfaction. You will collaborate closely with internal teams to resolve intricate issues and enhance the support process.
Key Responsibilities:
• Provide first-level client support via phone and ticket systems
• Troubleshoot service requests and technical issues promptly
• Process client configuration changes and permissions accurately




• Maintain detailed records of client interactions
• Collaborate with internal teams to elevate complex issues
Requirements:
• Proven customer support experience in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Proficiency in TCP/IP networking and SQL Server
• Background in trading or commodities markets
• Degree or equivalent experience
Utilize your skills in technical support and problem-solving to thrive in this client-focused role at TMX Group.
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📌 Support Analyst at TMX Group (Toronto)
🏢 TMX Group
📍 Toronto