Become the primary contact for customer inquiries as a Returns Associate with Wolseley Canada. Utilize your product knowledge and communication skills to enhance customer satisfaction in a supportive environment.
At Wolseley Canada, we prioritize robust customer relationships and a safety-focused workplace culture. As a Returns Associate, you will engage with clients, process product returns, and maintain inventory accuracy. This role requires exceptional customer service skills and technical experience in the wholesale industry to help facilitate a smooth returns process.
Key Responsibilities:
• Offer prompt product knowledge and information to customers
• Answer questions regarding warranties and returns
• Process product credits and vendor returns
• Move returned items back into the warehouse systematically
• Respond to customer inquiries in person, by phone, or email
Requirements:
• Experience in sales or customer service in wholesale/distribution
• Knowledge of HVAC and plumbing markets is a plus
• Proficient in Microsoft Office; AS400 experience advantageous
• Exceptional communication and customer service skills
• Previous warehouse/forklift experience appreciated
Become integral to the Wolseley team by utilizing your returns expertise and enhancing customer experiences.
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