Downtown Toronto, ON (5 days a week in-office)$140,000 to $155,000 plus 25% bonus and excellent benefitsOur client is a prominent Canadian private equity real estate investment business focused on delivering sustainable returns. They boast a highly diversified portfolio and are continuing to grow.Reporting directly to the Director, CMHC Mortgage Servicing, this position is integral to the successful ongoing leadership of an in‑house mortgage servicing department. The Associate Director will translate strategic direction into daily execution, define best‑in‑class operational standards, and manage a dedicated team of Servicing Analysts.ResponsibilitiesCollaborate with the Director to define and document business requirements for the current CMHC mortgage servicing platform, playing a key role in system testing, quality assurance, and phased rollouts.Translate technical platform requirements into actionable operational workflows that align seamlessly with CMHC standards.Develop, document, and implement comprehensive Standard Operating Procedures (SOPs) across all core servicing functions.Build the Servicing Analyst team from the ground up, directing the hiring, onboarding, and training programs required to accurately service a commercial CMHC‑insured portfolio.Directly manage, develop, and lead the team of Servicing Analysts while fostering a high‑performance, collaborative culture.Monitor day‑to‑day team productivity and key metrics,



identifying operational bottlenecks and implementing efficiency solutions.Act as the primary point of escalation for complex servicing issues, resolving them in strict alignment with company policy, CMHC guidelines, and regulatory requirements.Ensure accurate and timely processing of commercial CMHC loans, including payment processing, escrow management, and investor reporting.Monitor portfolio compliance and identify associated risks to support the implementation of immediate mitigation strategies.Maintain professional, constructive relationships with borrowers and investors, ensuring all inquiries are resolved promptly.Support the preparation of regular portfolio performance reports and presentations for senior management.RequirementsA minimum of 7 years of experience in mortgage administration or commercial mortgage servicing, featuring progressive leadership responsibilities.A proven track record of directly managing, mentoring, and developing high‑performing operational teams.Demonstrated hands‑on experience in developing scalable operational frameworks and Standard Operating Procedures.Deep, in‑depth knowledge of CMHC mortgage regulations, industry servicing standards, and compliance policies.Strong problem‑solving and escalation management skills, with the ability to exercise sound judgment under pressure.We appreciate all interest in this opportunity; however, only candidates selected for an interview will be contacted.#J-18808-Ljbffr

📌 Associate Director Loan Servicing - C$140,000 - C$155,000 A Year (Winnipeg)
🏢 Winchesters
📍 Winnipeg