Become a Payment Solutions Advisor at Propel, focusing on delivering outstanding customer experiences in a fintech setting. This role entails engaging with customers through high-volume inquiries and resolving credit access challenges.
At Propel, you will play a crucial part in answering client questions and enhancing account management strategies. You’ll utilize various platforms for data verification while embodying a robust work ethic and customer-service orientation. Your detail-oriented nature, along with excellent communication abilities, will help foster trust, especially if you speak Spanish, enhancing client interactions.
Key Responsibilities:
• Handle customer inquiries via diverse communication methods • Investigate issues using multiple online applications • Guide customers with care regarding their accounts • Build lasting customer relationships to promote services • Conduct follow-ups to ensure comprehensive service
Requirements: • Passion for providing exceptional customer service • Ability to manage high call volumes professionally • Strong communication skills; Spanish fluency is a plus • Detail-oriented with a focus on results • Previous experience in call-center or collections is advantageous
Help reshape financial accessibility for underserved communities with Propel. #J-18808-Ljbffr