IndigenousCustomerEngagementSpecialist

Winnipeg,MB

ManitobaHydroisconsistentlyrecognizedasoneofManitoba'sTopEmployers!WearealeaderamongenergycompaniesinNorthAmerica,recognizedforprovidinghighlyreliableserviceandexceptionalcustomersatisfaction.JoinourteamofManitoba'sbestaswecontinuetobuildacompanythatchampionssafety,supportsinnovation,anddeliversonourcommitmenttocustomerservice-whileactivelyfosteringadiverse,equitable,andinclusiveworkplacereflectiveofthecommunitiesweserve.

GreatBenefits

- Competitivesalaryandcomprehensivebenefitspackage.
- Defined-benefitpensionplanforlong-termfinancialsecurity.
- Nine-dayworkcycle,typicallyresultingineveryotherMondayofftosupportabalancedapproachtowork,familylifeandcommunity.

PositionOverview

Weareseekingindividualswhoaremotivatedtoprovideexceptionalserviceandbuildtrustwitheveryinteraction.Youmustbepersonable,empatheticandenjoyworkinginadynamic,fastpacedworkenvironment.Youmusthaveapassionforcuriosityandthriveinaworkplacethatisbuiltonteamwork,diversityandintegrity.

Inthisrole,youwillserveasatrustedpointofcontact,respondingtoinquiries,offeringguidance,andresolvingconcernsthroughvoice,andothercommunicationchannels,allwithafocusonclarity,empathy,andserviceexcellence.Keytasksandresponsibilitiesincludeinteractingwithcustomersinanaccurate,timely,andfriendlymanner,activelylisteningforissuesandprovidingcustomizedsolutions,andofferingsupporttoprovideapositivecustomerexperience.Youwillstrivetoachievealldesignatedservicelevelsandcontributetothesuccessofservicelevels,enterprisegoals,andultimately–customersatisfaction.





ManitobaHydroiscommittedtoreconciliationwithIndigenouspeoplesinManitoba,andwestrivetohaveaworkplacethatisrepresentativeofthecommunitieswhereweliveandwork.Indigenouscandidatesarestronglyencouragedtoapplyandself-declare.

Responsibilities

- Provideexceptionalcustomerserviceinaccordancewithmattersofbillingandcollectionsactivities,providingdetailedaccountinformationon:
- -Individualtransactions,charges,credits,andbalancesonavarietyofbillingtypes.
- -Historicalpatternsandchanges.
- -Meterreadingtypesandprocedures.
- Educatecustomersonourproductsandservices,suchas:
- -EqualPaymentPlan,Pre-AuthorizedPaymentPlan,andonlineCustomerServicePortal.
- -EnergyaccountsandLoans&Financingprograms.;
- Supportvariousbillingtransactions,including:
- -Latepaymentcharges,servicecharges,disputetests,flatrates,rentalsandcontracts.
- Respondtogasservice,emergency,andelectricpoweroutagecallsbyfollowingcompanyprocedurestoensurecustomersafetyandpreventpropertydamage.
- Workfluidlyacrossqueuesandchannelsasdirected,orasrequiredbyvolumes,completingotherdutiesasassignedanddesignated.
- MayberequiredtoworkduringoutagesoremergencyscenariosoccurringoutsidethenormalhoursoftheEngagementCentre.

Qualifications

- Grade12educationorequivalent,proficiencyinbasicmathematicsandkeyboardingskills.
- Minimumoftwoyearsofrelevantcustomerserviceexperience,withpreferencegiventocontactcenterexperience.Experienceintechnicalsupportorcreditandcollectionswouldbeanasset.




- Experienceinafast-pacedCustomerServiceenvironmentwhichmayincludeclericaldutiessuchas:answeringphonecalls,dataentry,filing,creatingrecords,emailduties,payingand/ororganizingbillswithinthefollowingindustries:ContactCentre,Legal,Financial,Healthcare,Tourism,orretail/restaurantmanagerialexperience.
- ProvenabilitytooperateacomputerandusethebasicfeaturesofWordandExcel.
- ProficiencyinbothwrittenandoralFrenchandEnglishlanguageisconsideredanasset.
- ExperienceleveragingAItoenhancecustomerexperienceisconsideredanasset.

Notes/Comments

- ManitobaHydro'sCustomerEngagementCentrehasshiftsrangingbetween7:00am–6:10pm,MondaythroughSaturday.AllshiftsaresubjecttochangebasedonManitobaHydroPolicyandoperationalrequirements.
- Theselectionprocessincludesaquestionnaire,astandardizedcomputer-basedtestthatmeasureshowwellacandidate'sabilitiesmatchtherequirementsofthejobandapanelinterview.Applicationswillnotbeconsideredifthequestionnaireisnotcomplete.

SalaryRange

Startingsalarywillbecommensuratewithqualificationsandexperience.Therangefortheclassificationis$26.80-$35.09Hourly,$51,352.34-$67,245.88Annually.EmployeesproficientinFrenchwhoareworkingonthe‘Frenchqueue'willbeeligiblefora5%premiumforhoursworkedonthatline.

Applicationdeadline:SEPTEMBER8,2026.

WeappreciateyourinterestinManitobaHydroandthankallapplicants.Onlythoseselectedforthenextstageoftheselectionprocesswillbecontacted.

If you require accommodations during the recruitment process or need this posting in an accessible format, please let us know - we're committed to a barrier-free experience for all candidates.

#J-18808-Ljbffr

📌 Indigenous Customer Engagement Specialist (Winnipeg)
🏢 Lifeline Ukraine
📍 Winnipeg