Luxury Retail Sales Supervisor

We are looking for a talented Full - Time Luxury Retail Sales Supervisor to join our Longchamp team.

This is an hourly base + bonus position. Our Retail Sales Supervisor don't just greet and service our customers, they are relied upon to create an experience and generate and drive sales through a book of business that they manage and develop.

Position Summary:

- Handles all aspects of Sales and Customer Service.
- Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.




- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in skilled societies.
- Provides historical records by maintaining records on area and customer sales.
- Contributes to team effort by accomplishing related results as needed.

Experience & Qualifications:

- This job requires a minimum of a High School Diploma (or GED) and either have a degree in Fashion or related field or equivalent work experience and education.
- Five plus years’ high-end retail, boutique or sales related work experience.
- Understand inventory, customer’s sales experience and merchandising.
- Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
- Proficient with the UPS System.
- Properly prepare and send shipments.
- Properly receive and check shipments.
- Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.

Benefits:

- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 - hour shift
- Monday to Friday
- Weekend availability
- Work Location: In person

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Experience:

- Luxury retail sales: 3 years (preferred)
- Management: 3 years (preferred)

Location:

- North York, ON (preferred)

Work Location: In person

📌 Luxury Retail Sales Supervisor (North York)
🏢 Longchamp USA
📍 North York