About Akitu

Akitu is an established Canadian software company redefining the future of dental practice management. Built with innovation at its core, our flagship platform, Akitu One, delivers a modern, intuitive, and powerful solution for dental clinics across Canada. With a relentless focus on user experience, workflow efficiency, and continuous product advancement, Akitu helps dental teams simplify operations, embrace modern technology, and focus more on patient care.

Role Description

As a Client Onboarding Specialist, you will play a key role in helping dental clinics successfully transition to Akitu One. You will be responsible for managing the client experience throughout the implementation journey—from initial onboarding and discovery through to migration and go-live.

You will serve as a trusted point of contact for new clients, building strong relationships, understanding their unique workflows and needs, and coordinating implementation activities. During the migration process, you will act as the primary liaison between the client and the technical team, ensuring that client requirements, questions, and concerns are clearly communicated and that the technical team has the information needed to complete the migration successfully.

This is a highly client-focused role that requires excellent communication, organization, relationship-building, and problem-solving skills. You will work closely with internal technical and implementation teams to coordinate activities, manage expectations, address issues, and ensure client needs are communicated effectively. You will help keep migrations and implementations on track, providing ongoing support to the client and ensuring a smooth transition to Akitu One.

Key Responsibilities

Client Onboarding & Relationship Management





- Act as the primary point of contact for new clinics throughout onboarding, migration, implementation, and go-live.
- Build strong client relationships while understanding each clinic’s goals, workflows, and implementation needs.
- Set clear expectations around timelines, responsibilities, and go-live requirements.
- Maintain regular communication and proactively address concerns or potential roadblocks.
- Provide a high level of customer service throughout the implementation journey.

Implementation & Go-Live

- Manage multiple clinic implementations from onboarding through successful go-live, coordinating timelines, milestones, and key activities.
- Coordinate data migration activities, including hosting data verification sessions with clients.
- Act as the primary liaison between clients and the technical team during migrations, ensuring requirements, questions, and issues are clearly communicated and addressed.
- Coordinate with internal teams to ensure clients and data are ready for a successful go-live.

Internal Collaboration

- Work closely with technical and implementation teams to communicate client needs, feedback, and migration requirements.
- Escalate issues appropriately and ensure clients receive timely updates and resolutions.
- Identify recurring challenges and contribute ideas to improve the onboarding, migration, and implementation experience.
- Maintain accurate client notes, implementation records, and project status updates.

Qualifications





- Experience in client onboarding, customer success, software implementation, account management, or a similar client-facing role; SaaS experience required.
- Robust communication, relationship-building, organizational, and problem-solving skills, with the ability to explain software and processes to non-technical users.
- Ability to manage multiple implementations, lead virtual meetings, and coordinate effectively with clients and technical teams.
- Self-motivated, proactive, and able to work independently while collaborating effectively with a team.
- Dental/healthcare experience or experience with data migration and scripts is an asset.

What Success Looks Like

Success in this role means our clients feel supported, prepared, and confident throughout their transition to Akitu One. You will help ensure implementations stay on track, and communication is proactive.

Work Environment

- This is a full-time hybrid role.
- Working outside of regular business hours (evenings and weekends) will be required to accommodate client implementations and go-live schedules.

Pay

$50,000.00–$70,000.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement

- French not required

Pay: $50,000.00-$70,000.00 per year

Benefits:

- Dental care
- Extended health care
- Paid time off

Application question(s):

- Do you have 1+years experience in client onboarding, customer success, software implementation, account management, or a similar client-facing role?

Experience:

- Data migration: 1 year (preferred)
- SaaS: 1 year (preferred)
- Dental Industry: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Oakville, ON

📌 Client Onboarding & Implementation Specialist (Oakville)
🏢 AKITU
📍 Oakville