Who We Are

Finch Auto Group is one of Southwestern Ontario’s most respected and recognized automotive dealer groups, proudly serving our community for over 30 years. We represent a wide range of top automotive brands and operate with a relentless focus on customer satisfaction, community involvement, and operational excellence. Our people-first approach and commitment to innovation fuel everything we do — and we’re just getting started.

About Finch Collision

Finch Collision Centre is a state-of-the-art, high-volume collision repair facility that’s redefining industry standards. With cutting-edge technology, a talented team, and a commitment to quality, we deliver unmatched craftsmanship and care. As we continue to grow, we’re looking for individuals who are ready to grow with us — not just into the role, but into a long-term career within the collision repair landscape.

The Opportunity: Customer Experience Specialist

Be the reason someone has a great day.

At Finch Collision, we believe repairing a vehicle is only part of what we do.

Our real job is restoring confidence after an accident.

Every guest who walks through our doors is trusting us during an incredibly stressful time. As a Customer Experience Specialist, you'll be the person who guides them through that journey with professionalism, empathy, and exceptional communication.

If you thrive in a fast-paced environment, genuinely enjoy helping people, and take pride in creating memorable experiences, we'd love to meet you.

What You'll Do

As the communication hub of our Collision Centre, you'll connect guests, insurance partners, rental providers, technicians, and our repair planning team to ensure every repair moves smoothly from start to finish.

Your responsibilities will include:

- Welcoming every guest with professionalism and warmth.

- Creating repair files accurately within our management system.

- Keeping guests informed throughout every stage of the repair process.





- Coordinating rental vehicle arrangements.

- Monitor communication with insurance partners regarding repair progress and requirements, ensuring our message mirrors our insurance team.

- Working closely with our Repair Planning team to ensure repairs stay on schedule.

- Answering incoming calls, emails, and messages with urgency and professionalism.

- Managing expectations while proactively solving problems before they become concerns.

- Delivering an experience that exceeds expectations every single day.

What We're Looking For

We're looking for someone who:

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Loves working with people.

- Communicates confidently both in person and over the phone.

- Is highly organized and thrives while managing multiple priorities.

- Pays close attention to detail.

- Remains calm under pressure.

- Enjoys being part of a cooperative, high-performing team.

- Takes ownership and follows through.

- Wants to build a long-term career—not just find another job.

Previous experience in collision repair is considered an asset, but it is not required. We are happy to train someone with the right attitude, work ethic, and desire to learn.

Why Finch Collision?

We're building something different.

At Finch Collision Centre, we're creating an experience inspired by the world's best customer service organizations. We invest heavily in our people because we believe exceptional employees create exceptional guest experiences.

When you join our team, you'll enjoy:

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Competitive compensation.

- Comprehensive health and dental benefits.

- Ongoing training and professional development.

- Career advancement opportunities within Finch Auto Group.

- A positive, supportive, and team-oriented culture.

- The opportunity to make a meaningful impact every single day.

If you're passionate about people, communication, and delivering exceptional experiences, we'd love to hear from you.

Apply today with your resume and become part of the Finch Collision team.

📌 Customer Experience Specialist | Finch Collision (Canada)
🏢 Finch Collision
📍 Canada