Service Writer – Prince George

9122 Rock Island Rd, Prince George, BC V2N 5T4

We are hiring one Service Writer, working out of our Prince George, BC facility.

This is an excellent opportunity for a team oriented individual with strong customer service skills to manage Summit’s customers (both internal and external). This position will work closely with the Branch Manager to ensure the seamless operation of the Service Department.

As a Service Writer, you will be accountable to ensure customer satisfaction by providing accurate and timely information regarding repairs to our customers; maintaining effective communication and coordination with other departments, ensuring organized paper flow and completion of work orders.

This position will collaborate with these teams to ensure the timely completion of repairs as committed, accurate invoicing and efficient workflows have been followed to ensure the overall success of the Service Department.

Responsibilities

- Schedule service appointments with internal and external customers.
- Intake of internal and external customer requests, which includes collecting customer and vehicle information, recording customer complaints, and communicating with customers on repair schedules, cost estimates, etc.
- Create accurate, detailed customer work orders with all applicable documentation attached (Inspection forms, Parts Pick Sheets, etc.)
- Pre-check and/or pre-order parts availability through the Parts department on parts required for approved repairs before issuing work order to the shop.
- Process all vendor invoices applicable to assigned work orders in a timely manner.
- Create and process MPO’s for sublets required for the jobs onto the assigned work orders.
- Maintain a clean and organized service counter.
- Provide ongoing communication with customers regarding the status of their repair.
- Print out shop employee’s timesheets daily,



address any timesheet errors, and make changes as required.
- Attend and participate in monthly shop Safety meetings.
- Act as a back-up/relief to Branch Manager for vacation or absences.
- Administrative duties as required

Requirements

- High School Diploma or GED.
- Minimum of 1 year customer service experience.
- 2 – 5 years prior service department technical experience or mechanical background preferred.
- Experience in trailer/truck (or related) industry
- Previous Service Administrator or Writer experience is an asset
- Strong organizational and communication skills
- Team Player
- Ability to multi-task successfully and meet tight timelines and deadlines
- Strong computer skills with MS Office products (Excel, Word, Outlook)

Why choose Summit Trailer?

- A competitive wage
- Great working atmosphere!
- Group benefits including health, dental & vision
- RRSP Matching
- Opportunities for advancement
- Strong team workplace and family atmosphere
- Paid vacation

More about us:

Summit Trailer offers quality transportation equipment, parts, and service to our customers. With headquarters in Acheson, Alberta, we are a full-service truck and trailer equipment dealer with locations in Acheson, Penticton, and Prince George. We are proud to be a Canadian company with over 75 employees in the business for over 20 years.

Why not be a part of the Summit team? Apply Today!

Job Types: Full-time, Permanent

Pay: $24.00-$31.00 per hour

Expected hours: 40.0 per week

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Adaptable language requirement:

- French not required

Ability to commute/relocate:

- Prince George, BC V2N 5T4: reliably commute or plan to relocate before starting work (required)

Experience:

- service writer: 2 years (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Service Writer (Prince George)
🏢 Summit Trailer
📍 Prince George