Job Overview

We are seeking a dynamic and proactive Assistant Manager for Towing Operation to lead and coordinate our towing services with enthusiasm and precision. In this role, you will oversee daily operations, ensure exceptional customer service, and manage a team of dedicated staff. Your leadership will drive efficiency, safety, and customer satisfaction while maintaining compliance with company policies and industry standards. This position offers an exciting opportunity to develop your managerial skills within a quick-paced, service-oriented environment committed to excellence. Must be bondable.

Duties

- Supervise the towing team, including drivers and support staff, ensuring smooth daily operations and adherence to safety protocols
- Coordinate towing schedules, dispatching vehicles efficiently to meet customer needs and operational deadlines
- Engage in negotiation with clients, vendors, and stakeholders to secure favorable terms and resolve issues promptly
- Oversee administrative tasks such as payroll processing, record-keeping, and maintaining accurate logs of all towing activities
- Manage inventory related to towing equipment, parts, and supplies through purchasing and merchandising strategies
- Ensure compliance with local regulations, safety standards, and company policies across all operations
- Provide training and development opportunities for team members to enhance their skills in customer service, sales management, and operational procedures





Requirements

- Proven supervisory experience in a transportation or service-based environment, preferably within towing or logistics operations
- Strong negotiation skills with the ability to handle difficult situations professionally
- Bilingual proficiency is highly desirable to serve diverse customer bases effectively
- Excellent communication skills—both verbal and written—to foster team collaboration and customer engagement
- Demonstrated ability in recruiting, training, and developing team members for retail or service roles
- Knowledge of payroll processing, bookkeeping, budgeting, and organizational skills for efficient store management
- Familiarity with POS systems, cash handling procedures, pricing strategies, and retail sales techniques
- Ability to manage time effectively under pressure while maintaining high standards of customer service
- Join us as we drive excellence in towing operations! Bring your leadership talents, organizational skills, and passion for service to a role where you can make a real impact. We are dedicated to supporting your growth through ongoing training & development programs while fostering a vibrant team environment. If you’re ready to lead with energy and purpose in a rewarding setting, we want to hear from you!

Pay: $25.00-$30.00 per hour

Expected hours: No less than 30.0 per week

Work Location: In person

📌 Assistant Manager for Towing Operation (Whitby)
🏢 Duffs Towing
📍 Whitby