Project Manager Assistant (PMA) – Job Overview

Summary:
Reporting to the Operations Manager or delegate, the Project Manager Assistant (PMA) is responsible for supporting project execution by coordinating clear communication and accurate documentation between internal teams, clients, adjusters, and subcontractors. PMAs thrive in fast-paced, ever-changing environments, managing multiple projects independently while delivering exceptional customer service.

Requirements/Skills

- Excellent attention to detail
- Strong organizational and time management skills
- Resilient and confident communicator
- Team player with a proactive mindset
- Tech-savvy; comfortable multitasking across various programs
- Professional demeanor and appearance
- Background in construction or insurance restoration (asset)

Key Responsibilities

Administrative & Communication Support

- Ensure timely and skilled communication with clients, adjusters, vendors, and team members
- Maintain accurate records, reports, and documentation across multiple platforms (e.g., XactAnalysis, Xactimate, DRS Complete, PSA Proven Solutions)
- Manage job files and filing protocols (physical and electronic)
- Coordinate schedules, meetings, job site visits, and production packages
- Provide regular updates on project status to all stakeholders

Project Coordination

- Assist PMs in meeting KPIs and tracking project milestones
- Set up new job files, confirm deductibles,



and collect progress payments
- Support estimate revisions and documentation reviews
- Track change orders, permits, job costs, and progress against targets
- Ensure all documents are properly signed and filed
- Schedule incoming jobs and collaborate with PM's in coordinating and scheduling daily and long-term workloads

Client Relations & Business Development

- Build trust with clients and adjusters through timely follow-up and service
- Support lead generation, including gathering Google reviews and referrals
- Participate in cold-calling and outreach initiatives
- Help prepare presentations and marketing content as needed

Quality & Compliance

- Audit files before invoicing; ensure accuracy and profitability
- Support compliance documentation, including uploading moisture readings and updating internal systems
- Monitor and report on job progress, deficiencies, and KPIs
- Attend all required training and company meetings

Hours of work are Monday to Friday 8 am to 5 pm. Additional hours required at times.

Weekly pay. Overtime after 44 hours.

Job Types: Full-time, Permanent

Pay: $27.00-$28.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):

- Do you live within a reasonable commuting distance to Orillia, Ontario?

Experience:

- Restoration industry: 2 years (required)

Work Location: In person

📌 Project Manager Assistant (PMA) (Oro-Medonte)
🏢 DKI Simcoe County
📍 Oro-Medonte