Dental Treatment Coordinator

Dental Works on Cornwall – Oakville, ON
Full-time | Permanent

$28.00–$32.00 per hour

Job Summary

Dental Works on Cornwall is looking for an experienced Treatment Coordinator to join our established Oakville practice. This is a full-time, permanent opportunity for someone who enjoys building relationships with patients, taking ownership of treatment coordination, and playing an important role in a supportive, well-run dental practice.

We offer competitive compensation, extended health benefits, a modern technology-enabled workplace, and the prospect to take on greater responsibility as the role and practice continue to evolve.

Key Responsibilities

Treatment Coordination and Patient Support

- Present treatment plans clearly and compassionately, helping patients understand their options, fees, and next steps
- Follow up on outstanding and unscheduled treatment and coordinate appointments to support timely completion
- Maintain accurate notes regarding treatment discussions, decisions, and patient follow-up
- Build patient confidence and help them feel comfortable moving forward with care

Scheduling and Front-Office Coordination

- Manage and optimize dentist and hygiene schedules to support efficient patient flow and productive provider time
- Proactively fill cancellations and other openings to maintain productive schedules
- Respond to patient calls and questions professionally

Insurance, Billing, and Financial Administration

- Prepare treatment estimates and submit insurance predeterminations
- Submit and follow up on insurance claims
- Help patients understand their insurance advantages and financial responsibilities
- Process payments, walk-out statements,



and patient account information
- Assist with daily reconciliation and routine front-office financial processes

Practice Coordination

- Prepare for and lead daily morning huddles to review the schedule, patient needs, outstanding items, staffing requirements, and potential issues
- Help adjust schedules and staffing when cancellations or absences affect the day
- Schedule and participate in quarterly team meetings, including gathering agenda items and following up on agreed actions
- Coordinate annual CPR training and other required recertifications, including scheduling, attendance, and record-keeping
- Support supply ordering and other administrative coordination as assigned

The Ideal Candidate

- Has at least three years of dental administration experience, including treatment coordination or senior dental reception
- Is exceptionally organized and able to manage multiple priorities
- Has excellent verbal, written, and telephone communication skills and builds strong rapport with patients
- Has strong numerical skills and is comfortable working with estimates, balances, and reconciliations
- Handles confidential information with professionalism and discretion
- Enjoys learning new technology, systems, and processes
- Is looking for a stable, long-term position within a collaborative practice





Dental Assisting education or previous clinical experience is an asset but not required.

Technology

Dental Works on Cornwall continues to invest in technology and improved workflows. Our systems and equipment include:

- Oryx cloud-based dental practice software
- Digital radiography
- iTero digital scanning
- Mango Voice integrated patient communication and telephone system
- 3D printing

Experience with Oryx is an asset but is not required. The successful candidate should be comfortable learning new technology.

Schedule

- Full-time, approximately 35–40 hours per week
- Predictable schedule with one evening per week and every other Saturday
- The regular schedule is established in advance, with occasional flexibility required to support practice needs

Compensation and Benefits

- $28.00–$32.00 per hour, based on experience
- Extended health and dental benefits
- On-site parking
- Uniform allowance
- Ongoing learning and professional development
- Opportunity to take on broader responsibilities as the role and practice evolve

About Dental Works on Cornwall

Dental Works on Cornwall is an established, modern, patient-focused Oakville practice that values professionalism, kindness, clear communication, and teamwork.

We are looking for someone who takes pride in creating a positive patient experience and contributing to a supportive, well-run office. If you are an experienced dental administrator looking for a stable role with room to grow, we would be pleased to hear from you.

Pay: $28.00-$32.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Dental Treatment Coordinator (Canada)
🏢 Dental Works on Cornwall
📍 Canada