This is not a traditional IT role. It is an opportunity to become a trusted technology advisor in a sophisticated private environment where technology supports residences, office, hospitality, travel, events, and daily family life.

What's In It for You?

- A unique opportunity to support a sophisticated portfolio of private residences, guest properties, and executive environments.
- Interesting and varied work involving residential technology, office collaboration, smart-home systems, audiovisual equipment, networking, events, and meaningful technology projects.
- Competitive base salary with an annual bonus opportunity, comprehensive group perks, RRSP matching up to 4%, three weeks of vacation, and five annual wellness days.
- Additional perks include a fitness subsidy, corporate discount programs, seasonal summer Friday benefits, an extended holiday closure at year-end, and organization-provided technology.
- A collaborative environment that values professionalism, discretion, service excellence, autonomy, and flexibility following peak periods and special events.

About the Role

Our confidential client is seeking an experienced, service-oriented technology skilled to oversee technology services across a portfolio of private residences, guest properties, and executive environments. Reporting to the Director of IT, this role will occasionally coordinate with corporate technology partners, however its primary focus is residential technology, direct support to the Principal and family, audiovisual systems, special events, and high-touch lifestyle environments.

You will act as a bridge between the Principal, family members, estate and office teams, household staff in both Canada and the US, external vendors, and a broader technology support network. The ideal candidate is equally comfortable troubleshooting a connectivity issue, supporting a high-profile event, coordinating a smart-home upgrade, or helping a stakeholder resolve an urgent technology challenge.

This role is based in the Greater Toronto Area and requires regular travel between an office, local residences and properties, with occasional travel to Muskoka. Most work occurs during standard business hours, but flexibility is important because evening, weekend, and event support may occasionally be required.



When additional hours are worked, the team provides flexibility and time away following peak periods.

What You'll Do

Residential Technology Leadership

- Oversee technology operations across an office, private residences, guest accommodations, and related properties.
- Manage and support residential networking, Wi-Fi, smart-home technologies, access control, lighting, entertainment systems, and connected devices.
- Coordinate technology projects, renovations, upgrades, installations, preventative maintenance, and lifecycle planning.
- Partner with office and household teams to anticipate needs and create a seamless technology experience for the Principal, family members, and guests.

Principal, Family & Event Support

- Provide responsive, high-touch support for mobile devices, tablets, phones, home offices, connectivity, entertainment systems, lighting, blinds, and related personal technology.
- Serve as a trusted advisor who can quickly assess issues, communicate clearly, and identify practical solutions.
- Coordinate and support technology requirements for business hosting, family gatherings, private functions, presentations, and special events.
- Deliver support with exceptional professionalism, privacy, discretion, and sound judgment.

Vendor, Project & Team Coordination

- Manage relationships with residential technology integrators, AV contractors, telecommunications providers, security vendors, and other specialists.
- Lead repairs, maintenance, upgrades, installations, and technology projects across multiple properties.
- Coordinate with the operating company technology team on corporate equipment, access, onboarding, offboarding, security, and infrastructure needs.
- Provide technical guidance to residential IT/AV specialists and coordinate coverage during events, busy seasons, and periods of travel.

What You Bring

- 8+ years of progressive experience in technology support,



infrastructure, residential technology, audiovisual systems, or IT service delivery.
- Experience managing Windows desktop and server environments, including exposure to SQL/database environments, as well as Cisco routing and switching.
- Experience with Apple Business Manager, NinjaOne, or similar endpoint management and device administration platforms is an asset.
- Strong knowledge of networking, Wi-Fi, device troubleshooting, Apple and Microsoft environments, and modern workplace technology.
- Experience with audiovisual, conferencing, home entertainment, smart-home, or event technology. Familiarity with Lutron, Crestron, Verkada, Axis, Suprema, , or similar platforms is an asset.
- Experience supporting executives, private residences, family offices, luxury hospitality, residential technology firms, or other high-service environments is strongly preferred.
- Exceptional problem-solving skills with the ability to remain calm, resourceful, and solutions-focused when immediate support is required.
- A highly service-oriented communication style and the ability to work effectively with both technical and non-technical stakeholders.
- Demonstrated professionalism, discretion, trustworthiness, adaptability, and respect for privacy.
- A hands-on approach and willingness to support issues at every level, from routine requests to complex troubleshooting.
- Flexibility with work schedules and availability, including the ability to provide occasional support during evenings, weekends, and holidays, and provide on-call support as required by the needs of the Principal.

Interested?

- If you are a hands-on technology skilled who enjoys solving problems, building trusted relationships, and delivering exceptional service in a private and highly personalized environment, we would welcome your application.

Pay: $110,000.00-$150,000.00 per year

Benefits:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Application question(s):

- How many years of experience do you have in a similar role?
- There may be some work outside normal hours - is this acceptable?

Location:

- Greater Toronto Area, ON (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

📌 Manager, Residential Technology Services (Canada)
🏢 Viridian People Solutions
📍 Canada