Delivery Program Driver (1-year contract)
Operations and Transportation
Kitchener, Ontario

Department: Operations and Transportation

Employment Type: Full-time, in-person role

Minimum Experience: Entry-intermediate level

Job Purpose

Reporting to the Transportation and Logistics Manager, the Delivery Program Driver is responsible for the safe, accurate, and timely delivery of food hampers to participants through the Home Delivery and After-Hours Locker programs. As the primary delivery resource for these growing programs, the role helps ensure reliable service, supports participant access to food assistance, and contributes to a positive participant experience.

When delivery activities are not required, the position provides operational support to the Transportation and Warehouse teams to maximize organizational efficiency and service capacity.

Responsibilities and Duties

EXAMPLES OF THE ROLE'S RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO:

1. Delivering participant-centered food assistance through the Home Delivery and After-Hours Locker programs:

- Delivering food hampers to participants along scheduled routes for the Home Delivery and After-Hours Locker programs.
- Interacting directly with participants in a respectful, professional, and dignity-first manner.
- Ensuring deliveries are completed accurately, safely, and in accordance with food safety standards and organizational policies.
- Supporting the stocking, maintenance, and operation of After-Hours Locker locations.
- Maintaining confidentiality and applying trauma-informed, culturally aware communication practices when interacting with participants.
- Communicating participant concerns, delivery issues, or service barriers to the appropriate internal teams.

2. Providing operational support to transportation and warehouse functions as required:

- Assisting with warehouse operations, hamper preparation, and custom hamper packing when delivery activities are not scheduled.
- Supporting agency deliveries, donor pick-ups, mobile pantry operations, and other transportation activities.
- Providing support to operations during periods of increased demand, absences, or vacations.

3. Assisting with other tasks as needed to support team and organizational goals.

Specific examples may vary from year to year as priorities of The Food Bank change.

Location and Hours

- The Food Bank of Waterloo Region is located at 50 Alpine Court in Kitchener, Ontario.
- The role is required to be onsite for the work week.
- Hours of work are generally 8:30 am and 4:30 pm, Monday-Friday. However, as the program develops, there may be a need for occasional afternoon shifts (12-8 pm). Additionally, to meet the objectives of The Food Bank and commitments to our volunteers, members, and community, some irregular hours may be required. This would include no more than two evenings a week and/or two weekends a month.

Compensation

- The expected starting salary for this role is $50,854.00 per annum.
- The maximum compensation for this role is $61,792.50 per annum, which may be achieved through progression, performance, and tenure.

Reporting Structure and Working Relationships

- The Delivery Program Driver reports to the Transportation and Logistics Manager.




- This role is an integral part of our Operations team.
- A significant amount of time in this role is spent working with members of the public and other members of The Food Bank.

Minimum Qualifications and Experience

- Minimum 2 years of experience in delivery services, transportation, warehouse operations, logistics, customer service, or a related field.

- A secondary school diploma or equivalent.

- A valid Ontario DZ license with a clean driver’s abstract.
- Demonstrated ability to safely operate a variety of vehicles, including vans and larger delivery vehicles.
- Basic proficiency with Microsoft Office products and mobile technology applications.
- A forklift license and experience operating warehouse equipment is considered an asset.
- Experience with inventory management systems is considered an asset.
- Experience working with diverse populations, including individuals experiencing food insecurity or other barriers, is considered an asset.
- Experience in the non-profit sector is considered an asset.

An equivalent combination of education and experience will be considered.

Required Work Capacities (Skills and Abilities)

Physical demands:

- Approximately 60% of time spent on driving and 40% on standing, walking, or light physical activity (indoor and outdoor).

- Frequent lifting, carrying, pushing and pulling of items weighing up to 50lbs.

- Loading and unloading vehicles manually.
- Climbing in and out of vehicles throughout the workday.
- Operating and handling heavy machinery (Food Bank vehicles (except AZ-classified), forklifts, etc.).
- Some sustained or awkward positioning.
- Performing activities requiring near and far vision, depth perception, driving, speaking and hearing.
- Working in a combination of indoor (enclosed truck and warehouse) and outdoor (when loading and unloading) environments. Outdoor work involves varying weather conditions, including heat, humidity, rain, snow, and cold weather.
- Exposure to fumes (exhaust), noise, and some whole-body vibration when driving.
- Exposure to warehouse conditions (temperature changes, dust, noise, fumes).
- Local travel within southwestern Ontario (including Waterloo region) is required.

Social, emotional, and cognitive demands:

- Superior attention to detail and accuracy with the ability to maintain focus and alertness.
- Robust organizational and time-management skills with the ability to follow a schedule and manage competing priorities.
- Effective communication skills with the ability to confidently engage with participants, volunteers, and colleagues.
- Strong interpersonal skills with the ability to cultivate and maintain strong relationships.
- Sound judgment, adaptability, and problem-solving skills with the ability to make decisions and adapt to changing operational needs and situations.
- High emotional intelligence, diplomacy, and resilience, maintaining dignity, respect,



and inclusion in sensitive or challenging situations.
- Ability to work independently while maintaining accountability and adherence to organizational procedures.
- Reliability, flexibility and a strong commitment to service excellence.
- Effective collaboration and teamwork, contributing to team goals and organizational culture while maintaining accountability for individual results.

Why Work for Us?

- We have a passion to live our mission - a Waterloo region where no one experiences hunger - and are committed to helping obtain and distribute emergency food from our neighbours for our neighbours.
- Our employees and volunteers are invested in and passionate about the work we do and are inspired to drive thoughtful innovation and growth.
- We take the work seriously but try not to take ourselves too seriously; we understand the importance of the work we do and teamwork while balancing fun, excitement, and camaraderie in the workplace.

What benefits does The Food Bank offer?

Some benefits and perks provided by The Food Bank of Waterloo Region include*:

- Competitive salaries/wages! We’re a proud certified Living Wage Employer (Ontario Living Wage Network). We believe that all employees should be paid an hourly wage that allows them to meet their basic needs (such as food, shelter, and clothing) while also participating in community life.
- Dental, drug, and supplemental healthcare coverage for individuals, couples, or family.
- A mental health and wellbeing focus with short-term counselling and resources provided by our Employee Assistance Program (EAP) and up to $1000 per year in counselling services.
- Vision care coverage.
- An RRSP matching program.
- A Healthcare Spending Account and Lifestyle Spending Account to expand on coverage available to employees.
- A Bring Your Own Device allowance to cover work-related cell phone use ($ depending on role).
- Professional dues and association fee coverage.
- A generous time off package, including paid vacation, sick and family responsibility days, floating days, and a birthday holiday off.
- Hybrid work environment (where applicable).
- Closing early on Fridays in the summer.
- some benefits may depend on employment status, such as full-time permanent employment.

We are an equal opportunity employer. We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives.

The Food Bank of Waterloo Region is committed to accessibility and to protecting the human rights our job applicants during the recruitment process. Should, at any point throughout the recruitment process, an applicant require accommodation or communication in an alternative format because of a disability, please contact Human Resources at (phone hidden). We are committed to providing accommodation or alternate formats upon request within a reasonable time in a mutually agreed upon format.

No phone calls please. Only candidates selected for an interview will be contacted.

This posting is to fill an existing vacancy. At The Food Bank of Waterloo Region, we use AI-enabled tools to assess applications; however, all recruitment decisions are reviewed by a human.

📌 Delivery Program Driver (1-year contract) (Kitchener)
🏢 The Food Bank of Waterloo Region
📍 Kitchener