Thornhill Employment Hub is assisting a local employer who is hiring a Collections Manager.
SUMMARY
The Collections Manager key mandate is to notify customers of delinquent accounts to solicit payment arrangements from them. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; and keeping records of collection and status of accounts. The Collection Manager is also expected to follow established procedures for processing of payments to delinquent accounts while overseeing team members and their collection activity. Constant monitoring of targets, calls and management of the collections floor.
CORE COMPETENCIES
- Customer Focus
- Negotiation
- Leadership
- Self Starter
- Team Player
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Ethics and Integrity
RESPONSIBILITIES
- Manage inbound and outbound call to customers to secure payment information, address disputes and/or provide necessary backup and documentation as required until full debt is closed.
- Develop, manage, and nurture new business accounts and partnerships to accomplish profit and volume goals.
- Make arrangements for payment of outstanding and late accounts; escalate transfer to proper authorities as necessary. Investigate collection problems and rectify
- Oversee to ensure team meets targets daily, monthly and yearly
- Build working relationships with internal departments to resolve customer disputes in a timely manner.
- Work with management staff to determine Agent’s training gaps for coaching and make amendments to ensure proper coaching is delivered to all staff.
- Promote and advocate quality achievement and performance improvement across the team.
- Keep up-to-date with business operation changes by attending seminars, workshops, webinars, etc. for continuous learning opportunities.
- Ensure the strict confidentiality and privacy of financial transactions as they relate to the organization and its customers.
- Form collection strategies to collect revenue collectively as a team
REQUIREMENTS
- High School Diploma or GED required.
- 3 years' direct experience in collections management.
- Experience with debt collection software preferred.
- 1+ years business development experience to improve operational performance and support future business growth and expansion opportunities
- Demonstrated ability to handle customer escalations
- Must possess a high level of moral judgment for handling confidential information and monetary transactions.
- Strong diplomatic, negotiation, and conflict resolution skills in order to handle late payments and delinquent accounts.
- Able to perform easy to moderate account reconciliations.
- Effective attention to detail and a high degree of accuracy.
- Strong work ethic and positive team attitude.
- Excellent teamwork and team building skills.
- Able to effectively communicate both verbally and in writing.
- Strong problem identification and problem resolution skills.
Job Type: Full Time
Compensation: Annual Salary
Schedule: Monday to Friday
Work location: In Person
Meet the employer at Thornhill Employment Hub's Job Fair on September 9th from 9:30 AM to 12:30 PM.