Service & Dispatch Administrator

Type: Full-Time | Location: Kelowna, BC | In-Office

Chem Tec West is a leading provider of car wash chemical and equipment solutions throughout Western Canada. We are looking for a highly organized, detail-oriented Service & Dispatch Administrator to join our team.

This is a varied, hands-on administrative role with a primary focus on work orders, service coordination, equipment installations, dispatch along with accounting and administrative support.

The ideal candidate is proactive, organized and comfortable managing multiple priorities in a fast-paced environment. You will need to see both the big picture and the fine details—understanding how day-to-day tasks contribute to the overall operation while ensuring accuracy and consistency.

Key Responsibilities

- Work Orders & Service: Manage work orders from quoting and scheduling through completion, job costing, billing and collection; ensure accurate and timely documentation.
- Installations & Projects: Assist with coordinating equipment installations and projects, including scheduling, staffing, parts, shipping, job costing and billing.
- Dispatch: Schedule and dispatch technicians based on customer needs, job requirements and priorities; communicate with customers and technicians.
- Parts & Job Costing: Maintain accurate parts costs and ensure parts and labour are accurately allocated to work orders and projects.
- Accounting & Administration: Assist with AP/AR, invoicing, reconciliation, data entry, customer records and general administrative duties.




- Customer & Team Support: Answer phones, assist customers and work closely with technicians, management and suppliers to keep operations running smoothly.
- Safety: Support company safety requirements and assist the Safety Officer as needed.

Qualifications

- Experience with work orders, job costing, parts, purchasing or inventory.
- Experience with Accounts Payable and Accounts Receivable is an asset.
- Mechanical, equipment or service industry knowledge is an asset.
- Solid organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Strong communication, problem-solving and customer service skills.
- Ability to prioritize competing demands and meet deadlines.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and Excel, with experience using ERP or accounting software and the ability to learn new systems quickly.
- Accounting, Business Administration or related diploma or degree

What We Offer

- Full-time, permanent position
- Competitive salary based on experience
- Health Care Spending Account
- Supportive, team-oriented work environment
- Opportunity for growth with a successful and expanding local company

If you are an organized, dependable person who enjoys keeping things moving, solving problems and working in a fast-paced environment, we would love to hear from you.

Please submit your resume for consideration.

Pay: $50,000.00-$60,000.00 per year

Work Location: In person

📌 Service & Dispatch Administrator (Canada)
🏢 Chem Tec West Enterprises
📍 Canada