BANQUET SERVER
Reports To: Banquet Manager

BE PART OF MARRIOTT OTTAWA’S FUTURE

Join the Iconic Ottawa Marriott Hotel – Where Hospitality Meets Possibility

At the Ottawa Marriott, we don’t just serve guests—we create unforgettable moments. We blend timeless hospitality with bold innovation, bringing warmth and inspiration to every corner of the globe. Our promise of “Wonderful Hospitality. Always.” is more than a slogan—it’s a way of life. If you're ready to be part of something exceptional, your journey starts here.

About Us
Perfectly positioned just steps from Parliament in the heart of Ottawa, the Ottawa Marriott Hotel has been a pillar of excellence in Canada’s capital for decades. With 493 beautifully appointed guestrooms, 36,000 sq. ft. of versatile event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, a full-service Starbucks, and the breathtaking Summit rooftop venue, we are proud to be Ottawa’s tallest hotel and second-largest overall.

We are in full swing of an exciting full-scale renovation—reimagining every space from guest rooms to restaurants—to redefine modern luxury while honoring our storied legacy.

Be Part of Our Transformation
This is your chance to grow with us during a thrilling new chapter. Whether you're welcoming guests, crafting cocktails, orchestrating events, or elevating experiences behind the scenes—you'll help shape the next generation of Ottawa hospitality.

YOU’RE A GREAT FIT IF YOU:

- Are Caring
- Are a Storyteller
- Are Extraordinary
- Are Open Minded

Responsible for ensuring that the Banquet Standard for Service Excellence are upheld at all times. In so doing, it is expected that all efforts be directed toward guest satisfaction,



the achievement and maintenance of Marriott Standards of Quality, and profit maximization.

YOUR RESPONSIBILITIES MAY INCLUDE:

- Responsible for greeting and serving the Banquet guests in accordance with Marriott’s Standards of Quality in service, presentation and sanitation in a gracious and professional manner.
- Attend department meetings and pre-function briefing as scheduled.
- Read a BEO and know how to complete a setup and "mise en place" based on the information contained therein.
- Set tables in your assigned area (or check to see they have been set), correctly and uniformly.
- Be knowledgeable about break-down and clean-up procedures.
- Follow "clean as you go" policy in all work performed.
- Comply with all local/division energy conservation and accident/loss prevention guidelines.
- Present a neat, polished appearance to the hotel’s guests by following established grooming and uniform standards.
- Report any guest or Host accidents/injuries to the most easily accessible Manager immediately.
- Adhere to all division and local standard policies and procedures.
- Perform all guest contact activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
- Maintain a cooperative, team-like attitude in working with supervisors and fellow Hosts (both within the department and in other hotel departments),



to help achieve the hotel’s common goals of maximizing guest satisfaction and profit margins.
- Maintain a positive attitude toward the hotel and the job being performed.
- Report to work on time (as scheduled) and in proper uniform/attire.
- Other reasonable duties as required.

JOB SPECIFICATIONS:

Education and Experience

- Previous serving experience in a hotel or similar environment required.
- Previous customer service experience a definite asset.
- Smart Serve Certification required.

Skills and Abilities

- Excellent communication skills in both official languages (English & French) preferred.
- Superior service excellence skills to exceed guest expectations.
- Excellent planning & organizational skills.
- Strong attention to detail.
- Able to perform physically demanding duties (standing, lifting, walking).
- Must be available to work a flexible schedule (days, evenings, weekends and holidays).
- Able to work in a quick-paced environment.
- Proven team player.

What we offer

- Positive respectful culture
- Marriott Worldwide Travel perks and benefits
- Duty Meal & Food and Beverage Discounts
- Rewards and Recognition
- Growth Opportunities
- Chance to work with some amazing people!

Job Types: Permanent, Part-time

Pay: $17.60 per hour

Benefits:

- Discounted or free food
- Employee assistance program

Ability to commute/relocate:

- Ottawa, ON K1P 5R7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have flexible availability, including evenings, weekends and holidays?

Experience:

- Banquet or Restaurant Serving: 1 year (preferred)

Work Location: In person

📌 Banquet Server (Ottawa)
🏢 Marriott Ottawa
📍 Ottawa