Customer Service Representative/Contact Centre Agent REMOTE
SureHire Occupational Health Testing · Calgary, Alberta, Canada
11 hours ago
Compensation $18 - $19 per hour
Experience 1-2 years
Location Calgary, Alberta
About the role
Job Title: Contact Centre Agent
Location(s): Remote (CANADA) - SureHire Corporate Office
Status: Full-time ; Hourly
Reports to: Manager, Contact Centre
Job Purpose:
To ensure quality services and accuracy in booking occupational testing across Canada and the US when necessary and perform basic account creation and maintenance in order to provide first-call resolution.
Working Conditions:
- Hours: 8-hour shifts with a half-hour break, ranging between operating hours of 5:00 am - 6:00 pm
- Part-time shifts may vary
- Travel: No travel required
- Hazards: N/A
- Safety Sensitive: No
- Physical Environment: Work from Home - Office setting
- Dress Code: Business Casual
Job Summary & Duties:
- Receive Inbound Calls:
- Transfer calls, place caller on hold, forward calls to the appropriate people, and forward calls to voicemail
- Manage, resolve, or escalate issues and provide customers with product/service information
- Book Appointments, Review Calendars:
- Book appointments in various locations in the SureLink calendar
- Quality control – Double check recruiters, companies, and job numbers
- Book Onsite and Afterhours appointments
- Conduct Management ID
- Coordinate Third-Party Appointments:
- Book appointments across Canada at independent clinics
- Communicate with clinics to ensure they have the time and necessary equipment to perform the testing
- Communicate with recruiters to confirm the details of appointments
- Send the appropriate authorization forms via email/fax to the sites
- Reply to Online Appointment Requests:
- Book appointments at appropriate locations
- Email/Call companies to inform them of the appointment details
- Answer All LiveChat or Text Messages or Direct Them to the Appropriate Contact:
- Respond to Contact Us Forms Submitted in Relation to Customer Service and Appointment Bookings:
- Account Set-Up and Maintenance:
- Perform basic account set up for Private companies who require results
- Submit requests on behalf of private clients who require full-service accounts
- Provide assistance to and troubleshoot with clients on SureLink functions
- Take Payment Info and Process Transactions:
- General Projects and Administrative Tasks:
- Complete tasks assigned by Manager and other departments
Job Specifications:
Education:
- High school diploma
Experience:
- Customer service and/or call center experience considered an asset
Formal Training/Certifications/Licenses:
- N/A
Required Competencies/Knowledge/Skills/Abilities:
- General computer skills: Microsoft Word and Excel
- Excellent time management skills
- Strong interpersonal skills
- Ability to problem solve and effectively deal with difficult people
- Ability to establish and maintain effective relationships with companies and collection sites
- Ability to multi-task: coordinating several appointments, phone calls, and tasks
- Solid phone etiquette
- Strong communication and listening skills
- Call Centre/Customer Service Experience is an asset
Characteristics:
- Professional demeanor
- Positive attitude with a commitment to continuous learning and improving work processes
- Effective team player
Compensation
$18 - $19 per hour
Closes Sep 11, 2026
Applicants 17
Posted Sep 03, 2026
More About Us
Company Name SureHire Occupational Health Testing
Primary Industry Occupational Health Testing
Company Size 1 - 115
Founded In 2004
Phone (phone hidden)
Location Edmonton, Alberta
https://www.surehire.com
📌 Customer Service Representative/Contact Centre Agent REMOTE (Calgary)
🏢 SureHire
📍 Calgary
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