Westbrook Medical Clinic is looking to fill an important position for their busy family practice and walk in medical clinic. We focus on high-quality, patient centred health care. The successful applicant will be a warm, efficient and organized person who has previous experience in a multi-doctor medical office and a demonstrated proficiency working in an EMR system.

Westbrook Medical Clinic is a well-established clinic with a close knit team! The team consists of 3 family doctors, 1 psychiatrist, 4 medical office assistants and the clinic director.

Key Responsibilities:

- Functions as a part of a multi-disciplinary team providing professional, organized, courteous and productive service to the patients.
- Greeting, processing and assisting patients.
- Updating and verifying correct patient information in our Electronic Medical Record (EMR) system.
- Managing patient appointments using the EMR.
- Answering phones and contacting patients to answer routine questions, verifying appointment times or directing them to the appropriate program or staff member and document all patient interactions in EMR.
- Triaging calls, and relay messages in a timely manner.
- Process billing and patient payments and closing out of daily cash.
- Scanning, linking and verifying medical information in patient charts.
- Preparation of exam rooms including adherance to sanitization protocols.
- Maintaining patient confidentiality and abiding by the Health Information Act (HIA) regarding handling personal and medical information.
- Routine medical office duties including filing, mail handling, fax, completion of scheduled pickups/deliveries when required.





Preferred Skills and Attributes:

- Excellent interpersonal and communication skills.
- Intermediate level verbal and written English
- Superior organizational abilities
- Strong attention to detail.
- Excellent time management skills.
- Demonstrated proficiency in the use of computers, data entry and typing skills.
- Demonstrated ability to work effectively independently and within a team.
- Demonstrated critical thinking and superior communication skills.
- Ability to deliver exceptional customer service.
- Knowledge of medical terminology.

Education:

- High school diploma required. (Preference will be given to applicants with an AEC / DEP or Skilled Trade Certificate or Diploma)

Qualifications and Experience:

- 1+ years of Medical office related experience
- Experience using EMR systems

Location: 1610 37 Street SW, Calgary, AB T3C 3P1

Work Remotely

- No

Job Types: Full-time, Permanent

Pay: $19.50-$22.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- What medical facilities/clinics have you worked at in the past 2 years? (Physiotherapy and esthetics clinics do not qualify as a medical clinic in this case)
- Do you have experience using EMR systems? If yes, which one(s)?

Education:

- DCS / DEC (required)

Experience:

- Family practice (dental and physio do not meet requirement): 2 years (preferred)

Language:

- Intermediate to Advanced English (required)

Location:

- Calgary, AB (required)

Work Location: In person

📌 Medical Office Assistant (Canada)
🏢 Westbrook Medical Clinic
📍 Canada