Company Overview

Cora Breakfast & Lunch is a popular breakfast restaurant dedicated to serving home-style gourmet breakfasts and unique lunch options that the whole family will enjoy. We operate from 6am to 3pm from Mondays to Saturdays, and from 7am to 3pm on Sundays and all Statutory Holidays. Our team is passionate about delivering excellent service and delicious meals in a friendly setting.

Overview

We are looking for an energetic and organized Customer Service Supervisor to lead our front-of-house team. In this role, you will ensure that every guest receives outstanding service while managing daily operations efficiently. The ideal candidate will be a natural leader with strong communication skills and a passion for creating positive customer experiences. This position involves supervising staff, handling customer inquiries, supporting the team to achieve service excellence, and cash closing and restaurant closing duties. All shifts begin from 8 to 9am, and finish by 4 to 4:30pm.

Duties

- Lead and supervise the customer service team to deliver friendly, efficient, and professional service at all times.
- Train new team members on service standards, menu knowledge, and company policies.
- Manage daily operations, including task delegation, and ensuring smooth workflow during busy hours.
- Resolve customer concerns promptly and effectively,



using negotiation skills to find satisfactory solutions.
- Monitor team performance through analysis skills and provide constructive feedback to promote continuous improvement.
- Foster a positive work environment by encouraging teamwork, communication, and motivation among staff.
- Collaborate with the Kitchen Staff to ensure operational efficiency and high guest satisfaction.

Requirements

- Proven supervising or leadership experience in a customer service setting, preferably in hospitality or food service.
- Strong communication skills in English.
- Excellent analysis skills to assess team performance and identify areas for improvement.
- Project management experience to handle multiple tasks and coordinate team activities effectively.
- Demonstrated ability to negotiate with customers and resolve conflicts professionally.
- Passion for delivering exceptional customer service with a friendly, approachable attitude.
- Daily cash and restaurant closing duties.

Join us as a Customer Service Supervisor where your leadership will help create memorable dining experiences for our guests while fostering a supportive environment for our team!

Pay: $18.00-$21.00 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 Customer Service Supervisor (Canada)
🏢 Cora Breakfast and Lunch Westpoint
📍 Canada