12-Month Contract - Customer Care Specialist (Tues-Sat 8am-4pm) Are you a self-starter who loves being on the front lines playing a pivotal role in creating an inviting, honest, and kind atmosphere for customers? ca it’s our mission to provide our customers with the best service they have ever had! ca is currently looking for energetic team players to join our growing Customer Care Team as a Customer Care Specialist. This role supports the functions and interactions of the Customer Care team as well as the departmental goals.

Competitive Wage: $18.50 per hour Work Schedule: Tuesday - Saturday 8:00am - 4:00pm Contract (12 Months) Customer Communication Answer incoming customer calls quickly in a very friendly and genuine manner Demonstrate sensitivity, compassion, responsiveness,



and creativity when answering calls to ensure customer satisfaction Assist customers in correcting post-purchase issues ca’s in-house software to communicate with customers in regard to their orders Handle confidential customer information in a sensitive and responsible way Work closely with peers and other departments to resolve customer issues Contact customers on behalf of other departments as required When needed escalat[e] issues to the Senior Customer Care team to ensure we are meeting customers particular needs Performance Criteria Reports directly to the respective Shift Supervisor within Customer Care Turn first time customers into loyal customers by wow-ing them with wonderful service Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.Demonstrated ability to maintain /exceed personal and department goals and metrics High school diploma required ~Solid technical skills ~ Working knowledge of Microsoft Excel Assets: Fluency in multiple languages Post-secondary diploma/degree In-office working days will be required on occasion (to be scheduled with advanced notice) Collaborative, flexible, and supportive hybrid work environment. CA (BH WATER HOLDCO LTD.)

📌 12-Month Contract - Customer Care Specialist (Tues-Sat 8am-4pm) (Guelph)
🏢 Well.ca
📍 Guelph