About The Company At AFC (Automotive Finance Corporation), we are dedicated to fueling the entrepreneurial spirit within our community. With over 35 years of experience, we have established ourselves as a trusted partner for independent car dealers across North America.

Our mission is to support these entrepreneurs by providing innovative finance solutions that enhance their cash flow, allowing them to focus on growing their businesses. Our services help dealers stock their lots with the vehicles their customers desire, thereby increasing sales and customer satisfaction. AFC is a proud subsidiary of OPENLANE, and our core values revolve around building meaningful relationships, driven by passion, and maintaining a forward-looking vision.

We are committed to delivering value to our customers while fostering a supportive and inclusive workplace environment.

About The Role We are seeking a dedicated and detail-oriented Relationship Associate to join our team. In this role, you will be responsible for managing dealer accounts, analyzing data to identify growth opportunities, and building strong relationships with our clients. You will work closely with a small, local team to provide financing solutions, specifically floorplanning, for independent auto dealerships.

Your role will involve engaging with dealers to understand their needs, promoting our product offerings, and ensuring a positive customer experience. The ideal candidate will have at least two years of experience in customer-facing roles, with a background in sales or sales support, and possess a keen eye for detail. This position offers an excellent opportunity to grow within a dynamic organization that values internal promotion and career development.





Qualifications

- Minimum of two years of experience in customer-facing roles, sales, or sales support.
- A valid driver’s license with reliable transportation.
- Willingness and ability to travel 25-50% within your designated market.
- Proficiency in using technology such as mobile applications, CRM systems, and relevant software.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Ability to work independently and collaboratively within a team environment.
- High level of accountability and focus on achieving local business goals.

Responsibilities

- Develop a comprehensive understanding of customer needs through CRM tools and work queues.
- Identify dealer requirements and promote appropriate product solutions and marketing campaigns.
- Manage existing accounts to foster growth and retention through regular engagement and performance reviews.
- Service dealer accounts by providing timely support, mitigating risks, and resolving issues effectively.
- Drive new business opportunities by engaging prospective clients and expanding the dealer network.
- Collaborate with team members to achieve branch goals and contribute to overall organizational success.
- Maintain accurate records of dealer interactions, transactions, and account statuses.

Benefits





- Competitive hourly pay ranging from $24.00 to $27.00 CAD, based on experience and qualifications.
- Comprehensive medical, dental, and vision benefits with employer HSA contributions and FSA options.
- Immediately vested 401K (US) or RRSP (Canada) plans with company matching contributions.
- Paid vacation, personal, and sick leave to support work-life balance.
- Paid maternity and paternity leave to support family growth.
- Employer-paid short-term and long-term disability insurance, life insurance, and accidental death & dismemberment coverage.
- Access to a robust Employee Assistance Program for personal and professional support.
- Paid volunteer days through Leap into Service Day initiative.
- Tuition reimbursement programs for eligible educational pursuits.
- Opportunities for skill development and career advancement within a global, publicly traded organization.
- A company culture that promotes internal promotions, diverse career pathways, and meaningful growth opportunities.

Equal Opportunity We are an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and are dedicated to creating a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected status.

We believe that diverse perspectives and experiences drive innovation and success, and we are committed to supporting our employees in their professional journeys.

📌 Account Manager (Canada)
🏢 AgileGrid Solutions
📍 Canada