Company Overview:

Omnify is a subsidiary of Lumify Inc., an industry leader in the high-end LED industry. Lumify is a dynamic and entrepreneurial company looking to expand and continue to lead multiple markets of the LED back lighting industry. The management team is led by a former Top 40 Under 40, and together we have a successful track record which has shaped industries and generated rapid growth.

Today

Omnify is building upon its core business and expanding into current market segments, manufacturing custom LED back lighting products for various top brands, such as Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name a few. We also support leading architectural firms and our integrated strategic partners across North America.

Position Overview:

We are seeking a seasoned and results-driven Account Manager to support our lighting representatives and drive client success. This role is integral in fostering strong relationships with existing clients, ensuring customer satisfaction, and identifying opportunities for business growth. The ideal candidate will be a strategic thinker with a passion for LED lighting technology and a proven ability to manage client relationships effectively.

Requirements

Key Responsibilities include:

- Develop and maintain customer relationships to support long-term engagement and repeat business
- Act as the main contact for quotations, orders, delivery status, and technical coordination
- Ensure responsive, clear communication throughout the order lifecycle
- Maintain high customer satisfaction through proactive communication and issue resolution

Quotation Preparation & Pricing Support

- Review inventory and production readiness in Epicor upon quotation requests
- Prepare accurate quotations for standard products based on specifications and drawings
- Ensure quotations meet defined service level agreements (SLAs)
- Collaborate with Product Development (PD)



on pricing for custom or non-standard products
- Ensure pricing aligns with company margin targets
- Support Regional Sales Managers with cost-effective quotation options when needed

Order Management & Execution

- Convert quotations into accurate sales orders
- Manage orders through internal processes
- Coordinate with production, logistics, and internal teams for timely delivery
- Track order progress and provide customer updates
- Ensure all project and order documentation is complete and accurate

Customer Success & Issue Resolution

- Follow up on customer inquiries and support tickets
- Manage RMA processes and ensure resolution
- Coordinate internally to resolve product, delivery, or order issues
- Maintain communication with customers during issue resolution
- Support customer feedback processes, including post-delivery surveys

Sales Process Alignment

- Coordinating internal teams for execution
- Providing visibility into order status and production timelines

Qualifications:

- Minimum 2+ years of experience in account management, client relationship management, or project coordination.
- Knowledge of the LED lighting industry and market trends is highly desirable.
- Proven success in a corporate environment, working with all levels of management.
- Strong understanding of customer service best practices and client success strategies.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work both independently and collaboratively across teams to ensure successful client outcomes.




- Proficiency in ERP, CRM software, and ticketing systems.
- Proactive mindset with the ability to anticipate challenges and develop solutions.
- Background in Electronics/Electrical Engineering is a plus.

Benefits

What We Offer:

- A challenging and rewarding role in a dynamic and growing company.
- Opportunities for professional growth and development.
- A supportive team environment and a culture of innovation.
- Competitive salary based on experience and perks package.

Diversity and Equal Opportunity Employment Omnify is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodation during the application process is available upon request.

All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking “Apply Now.”

The indicated pay range is a positive faith estimate based on required qualifications, experience, training, and other factors permitted by law. It reflects the pay band established by the client company. Actual offers may vary depending on skills, experience, geographic location, and expected work quality. Most candidates start in the lower half of the range. Pay history is not considered where prohibited by law. This information serves as a general guideline for compensation discussions.

To support a fair and efficient hiring process, we may use artificial intelligence (AI) tools to help review applications. Our team carefully reviews all candidates, and AI is used only as a support tool, never as the sole decision-maker.

📌 Account Manager (Ontario)
🏢 Omnify
📍 Ontario