Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Administrative Assistant - Bilingual II to join our client in support of an existing vacancy.

Contract Period: 12 months with potential to extend or convert

Pay Rate: $20 per hour

Location: Remote

Location Type: Remote

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM/ 7:00 AM – 3:00 PM

Job Responsibilities:

- Manage and monitor permanent disability claims.
- Request, review, and assess medical reports and supporting documentation.
- Conduct telephone interviews with claimants to gather information and verify eligibility.
- Communicate regularly with physicians, case managers, healthcare providers, and other stakeholders.
- Evaluate ongoing eligibility for disability benefits.
- Interpret policy provisions and determine their impact on claims decisions.
- Escalate complex cases to appropriate case managers or resources as required.
- Maintain accurate claim records, documentation, and updates.
- Deliver exceptional customer service while managing multiple priorities.
- Ensure timely follow-up, claim updates, and stakeholder communication.

Experience & Qualification Requirements:

- Post-Secondary degree required.
- Minimum 2 years of administrative experience preferred.
- Bilingual in French and English (written and verbal).
- Experience reviewing and evaluating medical documentation, disability claims, insurance claims, or healthcare-related information.




- Experience in disability management, insurance advantages administration, or claims processing.
- Experience using claims management systems such as Navigator or similar claims administration platforms.
- Strong proficiency with Microsoft Office Suite, particularly Excel, Windows applications, and data/document management systems.
- Medical, healthcare, clinical, or medical terminology knowledge.

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply. Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion.

Prime

Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

📌 Administrative Assistant - Bilingual II (Quebec City)
🏢 Robertson u0026 Company
📍 Quebec City