Appointment Setter – Home Solutions

Nexhome

Full-Time | Hourly/Base Pay + Performance Bonuses

About Nexhome

Nexhome is a growing Canadian home solutions company helping homeowners with heating, cooling, heat pumps, water treatment, indoor air quality and other home upgrades.

We're expanding our internal sales team and looking for an energetic, organized Appointment Setter to become the first point of contact for homeowners who inquire about Nexhome products and services.

This is not a cold-calling or door-to-door position.

You'll primarily be contacting homeowners who have already expressed interest through Nexhome's marketing and lead-generation campaigns.

The Role

Your job is simple but extremely important:

Turn new inquiries into qualified sales appointments.

You'll respond to new leads quickly, speak with homeowners by phone and text, understand what they're interested in, ask basic qualifying questions and schedule them with the appropriate Nexhome sales representative.

Some customers will be booked for virtual consultations, while others will require an in-home appointment.

You'll also follow up with leads who don't initially answer or aren't ready to book during the first conversation.

What You'll Do

- Contact new company-generated leads quickly
- Speak with homeowners by phone, SMS and email
- Understand what product or service the homeowner is interested in
- Ask basic qualifying questions
- Determine whether a virtual or in-home consultation is appropriate
- Schedule appointments directly into sales representatives' calendars
- Confirm upcoming appointments
- Follow up with homeowners before their scheduled consultation
- Re-engage leads who haven't responded
- Reschedule cancelled or missed appointments




- Maintain accurate lead notes and statuses in Nexhome's sales platform
- Keep the sales team's calendars productive
- Work closely with Nexhome's virtual and in-home sales representatives
- Meet daily and weekly appointment targets

What Success Looks Like This position isn't measured simply by how many phone calls you make.

We'll focus on outcomes including:

Speed to Lead Contact Rate Qualified Appointments Booked Appointment Show Rate Follow-Up Completion

We want someone who takes ownership of every lead they're assigned.

What We're Looking For The ideal candidate is:

- Confident and friendly on the phone
- Comfortable making a high volume of outbound calls
- Quick to respond to new inquiries
- Persistent without being aggressive
- Organized and dependable
- Comfortable communicating through phone, text and email
- Able to follow scripts while still sounding natural
- Comfortable using CRM and scheduling software
- Motivated by targets and performance bonuses
- Coachable and open to call reviews and ongoing training
- Excellent at following up
- Able to work independently while being accountable to a team

Previous appointment-setting, call-centre, customer-service, inside-sales or lead-generation experience is an asset. HVAC experience is not required. Training will be provided.

Compensation

Hourly/Base Pay + Performance Bonuses





Performance incentives will reward results such as qualified appointments and strong appointment show rates.

This is not a commission-only position.

What Nexhome Provides

- Company-generated inbound leads
- No door-to-door prospecting
- Training and scripts
- Sales technology and CRM
- Established products and services
- Dedicated sales representatives to take booked appointments
- Ongoing coaching
- Performance-based earning opportunities
- Opportunity for advancement

Career Growth This role can become an entry point into Nexhome's sales organization.

Strong performers may have the opportunity to progress into:

Senior Appointment Setter → Inside Sales Representative → Sales Representative → Team Lead

We want to develop talented people internally as the company grows.

Schedule

Full-time.

Some evening and weekend availability may be required because we work directly with homeowners and lead response times are important.

The Person We Want

We're looking for someone who understands that speed and follow-up win.

If a homeowner submits an inquiry, we want them contacted quickly, professionally and consistently.

You should be comfortable picking up the phone, having conversations, handling basic objections and asking for the appointment.

If you're energetic, organized, competitive and enjoy speaking with people, we'd like to hear from you.

Apply with your resume and a short introduction explaining why you'd be a strong fit for a high-volume appointment-setting role.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits

- Company events
- Extended health care
- Flexible schedule
- On-site parking

Adaptable language requirement:
- French not required

Education:
- Bachelor's Degree (preferred)

Work Location: In person

📌 Appointment Setter - Home Solutions (Mississauga)
🏢 Nexhome
📍 Mississauga